Receptionist/Customer Service - Automotive Workshop

Glory EV Group Pty Ltd; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Job summary

Glory EV Group Pty Ltd is seeking a friendly Receptionist/Customer Service at our Springvale automotive workshop. You will be the first point of contact, handling enquiries, bookings and payments, while supporting day-to-day admin in a busy workshop environment.

Join a growing automotive group with multiple operations. Monday to Friday on-site role with training and opportunities to develop within the industry.

Responsibilities

• Greet customers and assist with general enquiries
• Answer and manage incoming phone calls and emails
• Assist customers with service and repair bookings
• Record customer and vehicle details accurately
• Coordinate customer vehicle drop-off and collection
• Communicate basic job updates and vehicle status to customers
• Liaise with technicians and workshop staff regarding customer vehicles
• Prepare and organise basic paperwork, invoices and customer records
• Process customer payments and issue receipts
• Manage keys and vehicle documentation

Job description

Receptionist/Customer Service - Automotive Workshop

We are an established independent automotive workshop in Springvale, servicing and repairing a wide range of vehicle makes and models. As the first point of contact for our customers, you will be responsible for providing a professional and welcoming experience while supporting the day-to-day administration of our workshop.

Key responsibilities

Greet customers and assist with general enquiries

Answer and manage incoming phone calls and emails

Assist customers with service and repair bookings

Record customer and vehicle details accurately

Coordinate customer vehicle drop-off and collection

Communicate basic job updates and vehicle status to customers

Liaise with technicians and workshop staff regarding customer vehicles

Prepare and organise basic paperwork, invoices and customer records

Process customer payments and issue receipts

Manage keys and vehicle documentation

About you

Friendly, professional and confident when dealing with customers

Well organised with good attention to detail

Reliable and able to manage multiple tasks

Comfortable answering phone calls and communicating with customers

Able to work effectively in a busy workshop environment

Confident using computers, email and basic office software

Able to work independently and as part of a team

Previous experience in automotive reception, service advising, workshop administration or customer service would be highly regarded, but is not essential

Basic automotive knowledge would also be an advantage

About us

We are part of a growing automotive group with multiple operations across the automotive industry, including independent workshops and dealerships.

Our Springvale workshop is a busy independent automotive service and repair centre, servicing a wide range of vehicle makes and models.

Monday to Friday working environment

Friendly and supportive workshop team

Exposure to a wide range of vehicle makes and models

Training and support provided

Opportunity to develop further within the automotive industry