Service Admin & Front Desk Coordinator

Pro 4x4 Australia; Gold Coast City; On-site; AUD 50,000 - 60,000; Full time

Job summary

Pro 4x4 Australia in Ormeau, Queensland is seeking a Service Administrator / Receptionist to join the team. You will be the first point of contact, coordinating bookings with the Workshop Manager, maintaining job records and ensuring invoices are generated accurately for completed work.

You will manage front desk activity, answer calls, handle enquiries, schedule vehicles for onsite installations and workshops, and assist with basic accounts administration.

Qualifications

• Experience with Simpro is essential.
• Strong organisation skills and attention to detail.
• A friendly, professional phone manner and clear communication.
• The ability to manage competing priorities in a busy service environment.
• A proactive attitude and ability to work independently.
• Administration or reception experience in automotive/workshop/trade service

Responsibilities

• Manage the front desk and welcome customers.
• Answer phone calls and respond to customer enquiries.
• Book vehicles for onsite installations and workshop jobs.
• Prepare and draft invoices for completed work.
• Reconcile invoices and check billing accuracy.
• Coordinate job scheduling with the Workshop Manager.
• Maintain booking calendars and keep job records up to date.
• Process payments and assist with basic accounts administration.
• Manage general office administration, filing and data entry.

Skills

Good communication

Organised

Attention to detail

Independent worker

Customer service

Tools

Simpro

Job description

Pro 4x4 Australia in Ormeau, Queensland is seeking a Service Administrator / Receptionist to join the team. You will be the first point of contact, coordinating bookings with the Workshop Manager, maintaining job records and ensuring invoices are generated accurately for completed work.

You will manage front desk activity, answer calls, handle enquiries, schedule vehicles for onsite installations and workshops, and assist with basic accounts administration.