Service Administrator: Client Ops & Scheduling

Kobe P/L; Brisbane; On-site; AUD 50,000 - 65,000; Full time

Job summary

Kobe P/L is seeking a Service Administrator to join in Murarrie, QLD 4172, on a full-time, on-site basis. You will support service delivery operations, coordinating communications between clients, field teams, and management to ensure client satisfaction and operational efficiency.

Responsibilities include processing service jobs, maintaining client records, scheduling logistics, and preparing invoices and reports for billing. A proactive, detail-oriented team player is essential.

Qualifications

• Proven experience in an administrative or customer service role.
• Strong organisational and time management skills.
• Experience with simPRO job management system.
• Excellent written and verbal communication skills.
• Ability to prioritise multiple tasks.

Responsibilities

• Manage client enquiries and service requests.
• Coordinate service jobs and scheduling.
• Maintain client records and databases.
• Prepare invoices and reports for billing.
• Support service and projects team with lead management.
• Liaise between clients, field teams and internal departments.

Skills

Administrative experience

Customer service

Organisational skills

Communication skills

Data entry

simPRO

Tools

simPRO

Job description

Kobe P/L is a dynamic organisation committed to delivering excellence through efficient operations and outstanding customer service. We pride ourselves on building a workplace culture that values professionalism, collaboration, and continuous improvement. Our team is dedicated to supporting our clients with responsive, high-quality service that drives business success.

About the role

We are seeking a Service Administrator to join Kobe P/L on a full-time basis, located in Murarrie QLD 4172. This is a key position within our client and service administration function, where you will play a vital role in supporting our service delivery operations. As Service Administrator, you will be the backbone of our administrative processes, ensuring smooth communication between our clients, internal teams, and management. This role is essential to maintaining client satisfaction and operational efficiency across the organisation.

What you'll be doing

Managing client enquiries and service requests with professionalism and attention to detail

Processing and coordinating service jobs, ensuring accuracy and timely completion

Maintaining comprehensive client records and databases, keeping information current and organised

Scheduling appointments and coordinating logistics for service delivery

Liaising between clients, field teams, and internal departments to ensure seamless communication

Preparing documentation, invoices, and reports as required for billing and administrative purposes

Providing administrative support to the service and projects team, including lead management and follow-up coordination

Handling telephone and email communications in a professional and courteous manner

Supporting the resolution of client issues and escalating concerns to management where appropriate

What we're looking for

Proven experience in an administrative or customer service role, preferably in a service-focused environment

Strong organisational and time management skills with the ability to prioritise multiple tasks effectively

Experience with simPRO job management system

Excellent written and verbal communication skills with the ability to interact professionally with clients and colleagues

Attention to detail and accuracy in data entry and record-keeping

Ability to work independently and take initiative whilst also being a collaborative team player

Problem-solving skills and a proactive approach to identifying solutions

Customer service excellence with a genuine commitment to meeting client needs

Flexibility and adaptability in a fast-paced work environment

What we offer

At Kobe P/L, we believe in supporting our employees to thrive both professionally and personally. We offer competitive remuneration and a range of benefits designed to enhance your working experience. We provide ongoing training and professional development opportunities to help you grow within your role and advance your career. Our workplace culture emphasises collaboration, respect, and open communication. We are committed to maintaining a healthy work-life balance and providing a supportive environment where all team members feel valued. We encourage applications from candidates of all backgrounds and are committed to creating an inclusive workplace.

Apply now

If you are an organised, detail-oriented professional with a passion for delivering excellent client service, we would like to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you are interested in this opportunity with Kobe P/L.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .