Project & Service Delivery Coordinator

Prospex Recruiting; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Onsite 5 days a week

Job summary

Prospex Recruiting is assisting with a permanent onsite Project and Service Support Officer role based at Mulgrave. You will join a team providing the operational backbone for multiple divisions, handling administrative tasks from job creation to customer coordination.

The role requires strong communication, excellent time management, and a collaborative mindset to support service delivery and project execution while maintaining confidentiality and compliance with IMS procedures.

Qualifications

• Strong written and oral communication skills.
• Excellent time management and organisational skills.
• Collaborative mindset with willingness to share ideas and adapt to changing environments.

Responsibilities

• Service & Project Support: Monitor, respond to, direct internal and external communications, raise maintenance and service requests, and manage projects, variations and claims with stakeholders.
• Invoicing & Claims: Issue invoices promptly, post to portals, update ERP system, and follow up on submission errors.
• Contract Administration: Maintain and renew service contracts with proper documentation and manage monthly purchase orders.
• Scheduling & Coordination: Schedule technicians and service calls to ensure timely project delivery and allocate resources.
• Customer Engagement: Liaise with stakeholders to respond to queries, resolve issues, and nurture relationships.

Job description

Prospex Recruiting is assisting with a permanent onsite Project and Service Support Officer role based at Mulgrave. You will join a team providing the operational backbone for multiple divisions, handling administrative tasks from job creation to customer coordination.

The role requires strong communication, excellent time management, and a collaborative mindset to support service delivery and project execution while maintaining confidentiality and compliance with IMS procedures.