Service Administrator - Agricultural Machinery

Jobs Riverina Murray; Griffith; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive above award wages

Job summary

Intersales Griffith is seeking a Service Administrator to support the service department with clerical duties and exceptional customer service. You will help issue repair orders, process purchases and invoices, and enter technician reports as jobs are completed.

The role also involves completing warranty registrations, tagging warranty parts, and assisting the service manager to resolve customer inquiries, focusing on satisfaction and retention.

Qualifications

• Excellent customer service, communication, organisational and computer skills.
• Knowledge of Agricultural based Machinery.
• High levels of energy and self-motivation.
• Excellent customer service skills.
• Previous experience in a Machinery Dealership - preferable.
• The ability to work as part of a successful team.

Responsibilities

• Issue repair orders for all work in the service department.
• Process purchase orders and invoices.
• Enter technician service reports onto repair orders upon job completion.
• Complete warranty registrations for all machinery sold and submit to suppliers
• Tag warranty parts to comply with procedures
• Assist service manager to resolve customer complaints and maintain satisfaction
• Maintain high level customer service and customer retention

Skills

Customer service

Communication

Organisational skills

Computer skills

Agricultural machinery

Motivation

Team player

Tools

MS Office

Job description

Intersales Griffith is seeking a Service Administrator to support the service department with clerical duties and exceptional customer service. You will help issue repair orders, process purchases and invoices, and enter technician reports as jobs are completed.

The role also involves completing warranty registrations, tagging warranty parts, and assisting the service manager to resolve customer inquiries, focusing on satisfaction and retention.