Service Administrator - Griffith

Intersales; Griffith; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive above award wages

Job summary

Intersales, based in Griffith, NSW, seeks a Service Administrator to deliver first-class customer service and oversee all clerical duties within the service department. You will issue repair orders, process purchase orders and invoices, and ensure accurate entry of technician reports.

Warranty registrations and parts tagging are included, along with GPS code retrieval for customers and supporting the service manager to resolve issues.

Qualifications

• Excellent customer service, communication, organisational and computer skills.
• Knowledge of Agricultural based Machinery.
• High levels of energy and self-motivation.
• Previous experience in a Machinery Dealership - preferable.
• The ability to work as part of a successful team.

Responsibilities

• Issue repair orders for all work carried out in the service department.
• Process purchase orders and invoices.
• Enter technician service reports onto repair orders on completion of jobs.
• Complete warranty registrations for all machinery sold and submit to relevant suppliers.
• Tag warranty parts to comply with warranty procedures.
• Obtain GPS unlock and lock codes for customers.
• Assist service manager to resolve customer complaints related to service work with focus on customer satisfaction.
• Maintain high level customer service with focus on satisfaction and retention of all customers.

Skills

Customer service

Communication

Organisational skills

Computer skills

Agricultural machinery knowledge

Energy and self-motivation

Team player

Machinery dealership experience

Job description

Our Service Administrator is responsible for providing first class customer service, building excellent customer relations, promoting a positive environment in the service department and overseeing all clerical duties within the service department.

As a key member of our service team, you will be responsible for:

• Issuing repair orders for all work carried out in the service department
• Processing purchase orders and invoices
• Entering technician service reports onto repair orders on completion of jobs
• Completing warranty registrations for all machinery sold and submit to relevant suppliers
• Tagging warranty parts to comply with warranty procedures
• Obtaining GPS unlock and lock codes for customers
• Assisting service manager to resolve customer complaints relative to service work with a focus on customer satisfaction and retention of all customers
• Maintaining high level customer service at all times, focusing on customer satisfaction and retention of all customers

Competitive above award wages on offer!

Skills & Experience:

Our ideal candidate will have:

• Excellent customer service, communication, organisational and computer skills
• Knowledge of Agricultural based Machinery
• High levels of energy and self-motivation
• Previous experience in a Machinery Dealership - preferable
• The ability to work as part of a successful team

At Intersales we pride ourselves on having a GREAT team and as a result of this, a GREAT workplace!Intersales is dedicated to the ongoing training and development of their employees, which means you can have an expanding, exciting and fulfilling career in the agricultural industry.