Customer-Focused Agricultural Service Admin

Intersales; Griffith; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive above award wages

Job summary

Intersales, based in Griffith, NSW, seeks a Service Administrator to deliver first-class customer service and oversee all clerical duties within the service department. You will issue repair orders, process purchase orders and invoices, and ensure accurate entry of technician reports.

Warranty registrations and parts tagging are included, along with GPS code retrieval for customers and supporting the service manager to resolve issues.

Qualifications

• Excellent customer service, communication, organisational and computer skills.
• Knowledge of Agricultural based Machinery.
• High levels of energy and self-motivation.
• Previous experience in a Machinery Dealership - preferable.
• The ability to work as part of a successful team.

Responsibilities

• Issue repair orders for all work carried out in the service department.
• Process purchase orders and invoices.
• Enter technician service reports onto repair orders on completion of jobs.
• Complete warranty registrations for all machinery sold and submit to relevant suppliers.
• Tag warranty parts to comply with warranty procedures.
• Obtain GPS unlock and lock codes for customers.
• Assist service manager to resolve customer complaints related to service work with focus on customer satisfaction.
• Maintain high level customer service with focus on satisfaction and retention of all customers.

Skills

Customer service

Communication

Organisational skills

Computer skills

Agricultural machinery knowledge

Energy and self-motivation

Team player

Machinery dealership experience

Job description

Intersales, based in Griffith, NSW, seeks a Service Administrator to deliver first-class customer service and oversee all clerical duties within the service department. You will issue repair orders, process purchase orders and invoices, and ensure accurate entry of technician reports.

Warranty registrations and parts tagging are included, along with GPS code retrieval for customers and supporting the service manager to resolve issues.