Service Administrator

Country Change; Griffith; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive above award wages

Job summary

Intersales Griffith is seeking a Service Administrator to support the service department with clerical duties and exceptional customer service. You will help issue repair orders, process purchases and invoices, and enter technician reports as jobs are completed.

The role also involves completing warranty registrations, tagging warranty parts, and assisting the service manager to resolve customer inquiries, focusing on satisfaction and retention.

Qualifications

• Excellent customer service, communication, organisational and computer skills.
• Knowledge of Agricultural based Machinery.
• High levels of energy and self-motivation.
• Excellent customer service skills.
• Previous experience in a Machinery Dealership - preferable.
• The ability to work as part of a successful team.

Responsibilities

• Issue repair orders for all work in the service department.
• Process purchase orders and invoices.
• Enter technician service reports onto repair orders upon job completion.
• Complete warranty registrations for all machinery sold and submit to suppliers
• Tag warranty parts to comply with procedures
• Assist service manager to resolve customer complaints and maintain satisfaction
• Maintain high level customer service and customer retention

Skills

Customer service

Communication

Organisational skills

Computer skills

Agricultural machinery

Motivation

Team player

Tools

MS Office

Job description

Service Administrator - Griffith

Our Service Administrator is responsible for providing first class customer service, building excellent customer relations, promoting a positive environment in the service department and overseeing all clerical duties within the service department.

As a key member of our service team, you will be responsible for:

• Issuing repair orders for all work carried out in the service department
• Processing purchase orders and invoices
• Entering technician service reports onto repair orders on completion of jobs
• Completing warranty registrations for all machinery sold and submit to relevant suppliers
• Tagging warranty parts to comply with warranty procedures
• Assisting service manager to resolve customer complaints relative to service work with a focus on customer satisfaction and retention of all customers
• Maintaining high level customer service at all times, focusing on customer satisfaction and retention of all customers
• Competitive above award wages on offer!

Skills & Experience:

Our ideal candidate will have:

• Excellent customer service, communication, organisational and computer skills
• Knowledge of Agricultural based Machinery
• High levels of energy and self-motivation
• Excellent customer service skills
• Previous experience in a Machinery Dealership - preferable
• The ability to work as part of a successful team

Culture & Benefits:

At Intersales we pride ourselves on having a GREAT team and as a result of this, a GREAT workplace!Intersales is dedicated to the ongoing training and development of their employees, which means you can have an expanding, exciting and fulfilling career in the agricultural industry.