Service Administrator

Complete Staff Solutions; Tamworth; Presencial; AUD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Complete Staff Solutions is seeking an experienced Service Administrator to join a global leader in power technology for a 12-month maternity leave contract in Tamworth. You will be the main contact for customers, supporting the service team and ensuring timely, professional assistance.

You will build relationships, gather information, create work orders, provide status updates, and help with warranties and escalation.

Formación

• Experience in service administration or similar role.
• Strong interpersonal and communication skills.
• Excellent attention to detail and accuracy.
• Ability to prioritise competing tasks and meet deadlines.
• Experience with computerised service systems or job management platforms.

Responsabilidades

• Act as the first point of contact for customers by phone and in person at the branch.
• Build and maintain positive relationships with key customers.
• Understand customer requirements and gather relevant information.
• Create and maintain basic work orders within the appropriate systems.
• Provide customers with service and job status updates as required.
• Accurately record customer, equipment and service information.
• Support service teams with administration and documentation.
• Assist with troubleshooting and escalation processes where required.
• Ensure service information and records are accurately maintained.
• Support warranty processes and documentation where applicable.
• Escalate technical or customer issues appropriately and ensure information is captured for effective resolution.
• Contribute to a positive customer experience and the overall success of the branch.

Conocimientos

Customer service

Communication

Attention to detail

Organisational skills

Time management

Herramientas

Service management software

Descripción del empleo

12-Month Maternity Leave Cover

Monday to Friday | 7:54am – 4:00pm

About the Opportunity

We are currently seeking an experienced Service Administrator to join a well-established global leader in power technology and equipment.

Our client is a highly respected organisation that designs, manufactures and services engines, power systems and related technologies across a range of industries, including transport, mining, construction, agriculture and energy. With a strong focus on innovation, reliability and customer service, they have a significant presence across Australia and around the world.

This is an excellent opportunity to join a professional and supportive team on a 12-month maternity leave contract, with the potential for an immediate start.

About the Role

As a Service Administrator, you will be a key point of contact for customers, supporting the service team and ensuring customers receive timely, professional and solutions-focused assistance.

You will build strong relationships with customers, understand their requirements and coordinate accurate information through to the appropriate internal teams.

Key Responsibilities

• Act as the first point of contact for customers by phone and in person at the branch.
• Build and maintain positive relationships with key customers.
• Understand customer requirements and gather relevant information.
• Create and maintain basic work orders within the appropriate systems.
• Provide customers with service and job status updates as required.
• Accurately record customer, equipment and service information.
• Support service teams with administration and documentation.
• Assist with troubleshooting and escalation processes where required.
• Ensure service information and records are accurately maintained.
• Support warranty processes and documentation where applicable.
• Escalate technical or customer issues appropriately and ensure information is captured for effective resolution.
• Contribute to a positive customer experience and the overall success of the branch.

About You

We are looking for someone who is confident dealing with customers and internal stakeholders and who can remain organised and professional in a busy service environment.

You will ideally have:

• Previous experience in service administration, customer service, administration or a similar role.
• Strong communication and interpersonal skills.
• Excellent attention to detail and accuracy.
• The ability to prioritise competing tasks and work to deadlines.
• Strong customer service skills and a solutions-focused approach.
• The confidence to handle customer queries and resolve or escalation issues appropriately.
• Experience working with computerised service, job management or business systems.
• The ability to quickly understand processes, technical information and customer requirements.
• Strong integrity and a professional approach to working with customers and colleagues.

Experience in a technical, automotive, heavy equipment, engineering, mining or service environment will be highly regarded, but is not essential for the right candidate.