Service Administrator: 12‑Month Leave Coverage

Complete Staff Solutions; Tamworth; On-site; AUD 45,000 - 65,000; Full time

Job summary

Complete Staff Solutions is seeking an experienced Service Administrator to join a global leader in power technology for a 12-month maternity leave contract in Tamworth. You will be the main contact for customers, supporting the service team and ensuring timely, professional assistance.

You will build relationships, gather information, create work orders, provide status updates, and help with warranties and escalation.

Qualifications

• Experience in service administration or similar role.
• Strong interpersonal and communication skills.
• Excellent attention to detail and accuracy.
• Ability to prioritise competing tasks and meet deadlines.
• Experience with computerised service systems or job management platforms.

Responsibilities

• Act as the first point of contact for customers by phone and in person at the branch.
• Build and maintain positive relationships with key customers.
• Understand customer requirements and gather relevant information.
• Create and maintain basic work orders within the appropriate systems.
• Provide customers with service and job status updates as required.
• Accurately record customer, equipment and service information.
• Support service teams with administration and documentation.
• Assist with troubleshooting and escalation processes where required.
• Ensure service information and records are accurately maintained.
• Support warranty processes and documentation where applicable.
• Escalate technical or customer issues appropriately and ensure information is captured for effective resolution.
• Contribute to a positive customer experience and the overall success of the branch.

Skills

Customer service

Communication

Attention to detail

Organisational skills

Time management

Tools

Service management software

Job description

Complete Staff Solutions is seeking an experienced Service Administrator to join a global leader in power technology for a 12-month maternity leave contract in Tamworth. You will be the main contact for customers, supporting the service team and ensuring timely, professional assistance.

You will build relationships, gather information, create work orders, provide status updates, and help with warranties and escalation.