Service Administrator

Whitsunday Ocean Services; Whitsunday Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

On-the-job training

Small-team environment

Job summary

Whitsunday Ocean Services – Airlie Beach QLD is seeking a Service Administrator to join our small, friendly team on a permanent, full-time basis. You will support day-to-day operations in our marine and aviation safety service centre, handling customer inquiries, bookings and documentation, and coordinating service jobs with technicians.

We value initiative, attention to detail, and the ability to work independently within a close-knit team.

Qualifications

• Excellent communication skills.
• Organised, proactive, and confident working independently.

Responsibilities

• Respond to customer enquiries via phone, email and in person, providing friendly and professional customer service.
• Record and process customer orders, service bookings and job documentation.
• Prepare quotations, invoices and other customer correspondence.
• Coordinate service jobs and liaise with technicians to ensure work is completed efficiently.
• Prepare and issue service certificates, ensuring customer records and databases are maintained accurately.
• Manage purchasing requirements, including ordering stock, parts and supplies from local and international suppliers.
• Liaise with suppliers regarding pricing, availability and deliveries.
• Monitor stock levels and assist with stock control and stocktakes.
• Maintain accurate customer information and service records to assist with future servicing requirements.
• Assist with general administration and other day-to-day business operations.

Job description

Whitsunday Ocean Services – Airlie Beach QLD

Are you an excellent communicator with a passion for customer service? Are you organised, proactive and confident working independently? If so, we'd love to hear from you!

Whitsunday Ocean Services has an exciting opportunity for a Service Administrator to join our friendly team on a permanent, full-time basis.

As our Service Administrator, you'll play an important role in the day-to-day operations of our busy marine and aviation safety service centre. From assisting customers and coordinating service jobs to managing purchasing and maintaining accurate records, this is a varied position where no two days are quite the same.

We're looking for someone who takes initiative, has excellent attention to detail and enjoys being part of a small, hardworking team.

Please note: This is a permanent position and is not suitable for applicants seeking short-term employment to complete the 88-day specified work requirement for a Working Holiday visa.

Key Responsibilities

• Respond to customer enquiries via phone, email and in person, providing friendly and professional customer service

• Record and process customer orders, service bookings and job documentation

• Prepare quotations, invoices and other customer correspondence

• Coordinate service jobs and liaise with technicians to ensure work is completed efficiently

• Prepare and issue service certificates, ensuring customer records and databases are maintained accurately

• Manage purchasing requirements, including ordering stock, parts and supplies from local and international suppliers

• Liaise with suppliers regarding pricing, availability and deliveries

• Monitor stock levels and assist with stock control and stocktakes

• Maintain accurate customer information and service records to assist with future servicing requirements

• Assist with general administration and other day-to-day business operations

What We Offer

• Permanent, full-time employment

• Monday to Friday working hours

• A friendly and supportive small-team environment

• A varied and interesting role within the marine industry

• On-the-job training and opportunities to develop new skills