Service Administration Assistant

Alpha Lifecare; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Alpha Lifecare in Sydney, NSW invites applications for a Service Administration Assistant to join our Service team based in Arndell Park on a permanent full-time basis.

You will provide excellent customer service, manage quotes and orders, coordinate service calls and technicians, and support the team with administrative duties including NDIS claiming where required.

Qualifications

• Proven customer service and administrative experience.

Responsibilities

• Manage and resolve client enquiries via phone or email.
• Create and follow up on client quotes, orders and enquiries.
• Troubleshoot routine issues over the phone with product training provided.
• Arrange service calls and allocate technicians and spare parts.
• Develop relationships with stakeholders and communicate client requirements to technicians.
• Process Purchase Orders for spare parts.
• Follow up on job progress and communicate with clients.
• Perform general administrative duties and support NDIs claiming for the Service Department.

Skills

Customer service

Administration

Coordination

Communication

Organisation

Time management

Independent worker

Microsoft Office

CRM systems

NDIS experience

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Operating throughout Australia, Alpha Lifecare is a leading supplier of healthcare and rehabilitation equipment. We provide solutions, dynamic design, and equipment solutions for patient care in acute care, aged care and the community.

Our mission is to make lives better by caring further - helping more people, more often.

Client focus, Excellence, Energy, Respect & Trust underpins everything we do. Our culture is open and collaborative: working in dynamic teams we inspire and challenge each other to achieve pioneering outcomes and service excellence to our clients.

About Us!

Operating throughout Australia, Alpha Lifecare is a leading supplier of healthcare and rehabilitation equipment. We provide solutions, dynamic design, and equipment solutions for patient care in acute care, aged care and the community.

Our mission is to make lives better by caring further - helping more people, more often.

Client focus, Excellence, Energy, Respect & Trust underpins everything we do. Our culture is open and collaborative: working in dynamic teams we inspire and challenge each other to achieve pioneering outcomes and service excellence to our clients.

About the role

We have an exciting opportunity for a Service Administration Assistant to join our Service team based in Arndell Park on a permanent full-time basis.

In this role, you will be responsible for providing excellent customer service and administrative support to the service team to ensure effective and efficient department functioning.

Key Responsibilities

• Manage and resolve client enquiries made via phone or email.
• Create and follow up on client quotes, orders and enquiries.
• Over the phone, troubleshooting of technical issues (product training and resources will be provided).
• Arrange service calls and allocation of technicians and spare parts.
• Develop strong relationships with external and internal stakeholders.
• Process Purchase Orders made by clients for spare parts.
• Communicate client requirements with technicians.
• Follow up on the progress of current jobs and communicate with clients.
• General administrative duties.
• NDIS Claiming for the Service Department.
• Other general ad hoc duties as required.

Skills/Experience Required

• Minimum 2 years of experience in a customer service/administration/coordination role.
• Previous experience working in a service department or background in mechanical/spare parts/repairs industry (advantageous).
• Excellent written and verbal communication skills.
• Exceptional phone manner skills.
• Strong organisational and time management skills.
• Demonstrated ability to work independently as well as in a team.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail, proactive, and adaptable.
• Advanced computer literacy skills (Microsoft Office suite and CRMs).
• Willingness to learn and a can-do attitude!
• Financial background or NDIS experience (desirable).

Join Us!

This is a fantastic opportunity for a driven individual to join an established business and to play an important role in its development. You’ll be joining a diverse team that thrives when working collaboratively, shares the brand's ethos and is passionate about what they do.

We offer a competitive salary package, incentives, a variety of reward and recognition programs, and professional development opportunities to support you on your journey with us!