Administration Assistant

Steps2Life; Kingswood; On-site; AUD 26,000 - 38,000; Part time

Job summary

Steps2Life is seeking an organised and personable Administration Assistant for a part-time role in Kingswood, NSW. You will be the welcoming face for clients and families, handling inquiries and coordinating appointments with clinicians.

The role requires strong admin skills, comfort with technology and CRM/practice management systems, and the ability to support the NDIS and allied health services.

Qualifications

• Experience in admin and client-facing roles.
• Experience in a client-facing environment.
• Excellent verbal and written communication skills.
• Strong attention to detail and organisation.
• Confidence using technology and practice management systems.

Responsibilities

• Welcoming clients, families and visitors to the clinic.
• Managing calls, emails and client enquiries.
• Coordinating appointments and clinician calendars.
• Supporting intake and onboarding of new clients.
• Assisting with booking processes and confirmations/cancellations.
• Maintaining accurate client information and records.
• Using CRM and practice management systems.
• Supporting clinicians with day-to-day admin tasks.
• Liaising with clients, families and coordinators.
• Handling NDIS-related administration when needed.

Skills

Customer service

Communication

Organisation

Tech-savvy

Tools

CRM

Practice management software

HubSpot

Splose

Dialpad

MS Office 365

Online booking/calendar systems

Job description

Part-time role | Monday-Thursday

Be the welcoming face of Steps2Life and help create an exceptional experience for our clients and families.

Steps2Life Health is a growing multidisciplinary allied health provider supporting children, adults and families across Western Sydney.

We are looking for an organised, confident and personable Administration Assistant to join our team in Kingswood.

This is an important client-facing role where you will often be the first point of contact for new and existing clients. We’re looking for someone who combines excellent customer service with strong administration skills and confidence using technology and practice management systems.

Experience within allied health, healthcare, disability or the NDIS will be highly regarded.

About the Role

Working closely with our administration and clinical teams, you will help coordinate the day-to-day client experience and ensure our clinics operate efficiently.

Your responsibilities will include:

• Welcoming clients, families and visitors to the clinic
• Managing incoming telephone calls, emails and client enquiries
• Coordinating appointments and clinician calendars
• Supporting new client enquiries, intake and onboarding
• Following up enquiries and assisting prospective clients through the booking process
• Managing appointment confirmations, cancellations and rescheduling
• Maintaining accurate client information and records
• Using our CRM, practice management and communication systems
• Supporting clinicians with day-to-day administrative requirements
• Liaising with clients, families, support coordinators and other stakeholders
• Assisting with NDIS-related administration and documentation where required
• Maintaining a professional, organised and welcoming clinic environment
• Supporting general administration and operational activities across the business

Systems & Technology

We are looking for someone who is comfortable learning and working across multiple systems.

Experience with any of the following will be highly regarded:

• HubSpot
• Splose
• Dialpad
• Similar CRM or practice management software
• Microsoft Office / Microsoft 365
• Online booking and calendar management systems

You don't necessarily need experience with every platform, but you should be confident with technology and able to learn new systems quickly.

About You

You'll be someone who genuinely enjoys working with people while also being highly organised behind the scenes.

Ideally, you will have:

• Previous administration, reception or customer service experience
• Experience in a client-facing environment
• Excellent verbal and written communication skills
• A warm, professional and confident telephone manner
• Strong attention to detail
• Good organisation and time-management skills
• Confidence managing multiple priorities in a busy environment
• Strong computer and systems skills
• The ability to handle sensitive client information professionally and confidentially
• A proactive approach to problem-solving
• The ability to work collaboratively with clinicians and other administration team members

Previous experience within the NDIS, allied health, healthcare or disability sector is highly regarded but not essential.

Why Join Steps2Life?

At Steps2Life, administration is an important part of the client journey - not simply a back-office function.

You’ll have the opportunity to:

• Join a growing multidisciplinary allied health organisation
• Work alongside experienced clinicians and healthcare professionals
• Develop valuable experience across allied health and the NDIS
• Build your skills across CRM, practice management and client engagement systems
• Work within a supportive and collaborative team
• Take on greater responsibility as your experience develops
• Contribute ideas to improve our systems, processes and client experience
• Build a genuine career within a growing healthcare organisation

About Steps2Life Health

Steps2Life Health provides multidisciplinary allied health services across North Parramatta, Regents Park and Kingswood, including Occupational Therapy, Speech Pathology, Behaviour Support and other allied health services.

Our clients and families are at the centre of what we do, and our administration team plays an essential role in making sure every interaction - from the first phone call through to ongoing appointments - is professional, welcoming and well organised.

Interested in joining us?

If you’re organised, confident with technology and passionate about delivering a great client experience, we’d love to hear from you.