Senior Workshop Controller | Multi-Brand Service Excellence

Alto Group; Sydney; On-site; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary package

Multi-brand exposure

Career development & progression

Manufacturer and leadership training

Supportive management & positive work

Job summary

Alto Group is seeking an experienced Workshop Controller at Alto Castle Hill to coordinate workshop operations, maximise technician productivity, and uphold quality workmanship in a busy service department representing multiple automotive brands.

You will be the key link between Service Advisors, Technicians, Parts and Management, ensuring repairs are completed safely, efficiently and to manufacturer standards while supporting the Service Manager in achieving targets.

Qualifications

• Previous experience as a Workshop Controller, Foreman or Senior Technician within a dealership environment.

Responsibilities

• Control and prioritise workshop loading to maximise technician productivity.
• Allocate repair orders effectively based on technician skill levels and availability.
• Monitor vehicle progress and ensure repair completion within promised timeframes.
• Maintain high standards of workmanship, efficiency and quality control.
• Support and mentor technicians to achieve individual and team performance goals.
• Work closely with Service Advisors and Parts to ensure seamless workflow.
• Identify and resolve workflow bottlenecks and operational challenges.
• Ensure compliance with manufacturer requirements, dealership processes and workplace safety regulations.
• Assist in achieving labour sales, productivity and customer satisfaction targets.

Skills

Leadership

Workshop planning

Communication

Problem-solving

Multi-brand experience

NSW Driver Licence

Job description

Alto Group is seeking an experienced Workshop Controller at Alto Castle Hill to coordinate workshop operations, maximise technician productivity, and uphold quality workmanship in a busy service department representing multiple automotive brands.

You will be the key link between Service Advisors, Technicians, Parts and Management, ensuring repairs are completed safely, efficiently and to manufacturer standards while supporting the Service Manager in achieving targets.