Senior Therapeutic Case Manager - Flexible, Remote Impact

Woden Community Service Inc; Australian Capital Territory; On-site; AUD 70,000 - 110,000; Full time

Job summary

EML is Australia’s largest specialist in personal injury claims management, focused on helping people return to work safely after injury or illness. We are welcoming applications for a Case Manager to join our Federal Self Insurance team in Canberra on a permanent, full-time basis.

You’ll work with employees, employers and stakeholders to support recovery and positive return-to-work outcomes. This role emphasizes empathy, problem-solving and commitment, within a supportive, purpose-driven

Responsibilities

• Managing a portfolio of cases, supporting employees and employers throughout the recovery and return‑to‑work process.
• Building strong, empathetic relationships with employees, employers and key stakeholders.
• Implementing proactive strategies to support timely recovery and positive return‑to‑work outcomes.
• Collaborating with internal and external stakeholders to develop personalised recovery and return‑to‑work plans.
• Navigating complex situations and challenging conversations with confidence, empathy and resilience.

Job description

EML is Australia’s largest specialist in personal injury claims management, focused on helping people return to work safely after injury or illness. We are welcoming applications for a Case Manager to join our Federal Self Insurance team in Canberra on a permanent, full-time basis.

You’ll work with employees, employers and stakeholders to support recovery and positive return-to-work outcomes. This role emphasizes empathy, problem-solving and commitment, within a supportive, purpose-driven