Case Manager - Hybrid Role with Impact & Growth

Eml Group; Canberra; Híbrido; AUD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work options

Fitness Passport

Discounts via RewardsHub

Corporate wellbeing program

Learning & development programs

Employee assistance program (EAP)

Descripción de la vacante

EML Group is seeking a Case Manager for our Federal Self Insurance team in Canberra. You will manage a portfolio of cases through recovery and return-to-work processes, building strong relationships with employees, employers and stakeholders to achieve positive outcomes.

After probation, you may work from home with flexible arrangements, and you’ll benefit from our supportive culture, development pathways and a focus on wellbeing and recognition. This role is permanent and full-time.

Formación

• Strong customer service experience across relevant sectors (medical, hospitality, retail, corporate or professional services).
• Excellent communication skills in a fast-paced, collaborative environment.
• Good computer literacy; comfortable navigating new systems and digital platforms.
• Ability to build relationships with employees, employers and stakeho lders, and to apply policy and compliance requirements.

Responsabilidades

• Manage a portfolio of cases through recovery and return‑to‑work processes.
• Build empathetic relationships with employees, employers and stakeholders.
• Implement proactive strategies to support timely recovery and return‑to‑work outcomes.
• Collaborate with internal/external stakeholders to develop personalised recovery plans.
• Navigate complex situations with confidence and empathy.
• Apply applicable legislation and policies to ensure effective case management.

Conocimientos

Customer service

Communication

Problem-solving

Computer literacy

Herramientas

CRM systems

Digital platforms

Descripción del empleo

EML Group is seeking a Case Manager for our Federal Self Insurance team in Canberra. You will manage a portfolio of cases through recovery and return-to-work processes, building strong relationships with employees, employers and stakeholders to achieve positive outcomes.

After probation, you may work from home with flexible arrangements, and you’ll benefit from our supportive culture, development pathways and a focus on wellbeing and recognition. This role is permanent and full-time.