Senior Technical Service Engineer

HPG; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Healthcare Professionals Group is seeking a Senior Technical Service Engineer to join the Customer Support and Technical Services team in Sydney. The role emphasizes hands-on installation, troubleshooting, and technical training for a new medical device, supporting regional service teams across Australia, Europe and the US.

You will collaborate with R&D, design and manufacturing engineers to develop practical technical solutions, maintain service documentation, and coordinate international

Qualifications

• Requires degree in Biomedical, Mechatronics, Electronics, Mechanical Engineering or related discipline.
• Strong experience in technical service engineering, field service or technical support.
• Hands-on experience with installation, fault diagnosis, troubleshooting and repair.

Responsibilities

• Take ownership of installation requirements, processes and work instructions for a new medical device.
• Provide advanced troubleshooting and escalation support to global service teams.
• Investigate complex faults, perform hands-on testing and identify root causes.

Skills

Hands-on troubleshooting

Field service experience

Technical documentation

Cross-functional collaboration

Installation and commissioning

Education

Biomedical/Mechatronics/Electrical/Mechanical Engineering degree

Job description

Benefits

• Hands-on engineering, complex troubleshooting and technical problem-solving
• Work closely with R&D, manufacturing and global service engineering teams
• Take ownership of technical processes and international training programmes
• Collaborative team environment

About the Company

Our client is a medical technology company with a strong international presence, developing innovative solutions that support healthcare professionals and improve patient safety.

The Opportunity

We are seeking an experienced Senior Technical Service Engineer to join the Customer Support and Technical Services team, based out of the Sydney office.

This is an exciting opportunity for an engineer who enjoys getting hands-on with technology, investigating complex technical challenges and developing practical solutions. As a senior technical specialist, you will provide advanced engineering support to regional service teams across Australia, Europe and the US. You will play a key role in the global rollout of a new medical device, taking ownership of three critical areas: installation, troubleshooting and technical training.

Key Responsibilities

• Take ownership of technical installation requirements, processes and work instructions for a new medical device.
• Provide advanced troubleshooting and technical escalation support to global service engineering teams.
• Investigate complex equipment faults, conduct hands-on testing and identify root causes.
• Collaborate with R&D, design and manufacturing engineers to develop effective technical solutions.
• Develop, review and improve technical service documentation, troubleshooting guides and procedures.
• Coordinate and facilitate technical training programmes for international service engineers.
• Engage subject matter experts to support technical investigations and training delivery.
• Support product quality investigations, service improvements and ongoing product development activities.
• Ensure technical activities and documentation comply with quality management and regulatory requirements.

Experience / Skills required

• A degree in Biomedical, Mechatronics, Electronics, Mechanical Engineering or a related discipline.
• Strong experience in technical service engineering, field service, technical support or a related engineering function.
• Demonstrated hands-on experience with equipment installation, fault diagnosis, troubleshooting and repair.
• Experience working with complex electromechanical equipment, ideally within medical devices or another regulated industry.
• Strong analytical skills and the ability to investigate unfamiliar technical problems.
• Experience developing technical documentation, service procedures or work instructions.
• The ability to communicate technical information clearly and collaborate with multidisciplinary teams.
• A proactive, self-motivated approach with strong organisational and prioritisation skills.
• Experience in medical device manufacturing, technical training or supporting international service teams will be highly regarded.