Technical Support Engineer

Evolve Scientific; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Training provided

Free on-site parking

Ongoing training and development

Exposure to medical device technology

Job summary

Evolve Scientific Recruitment in Sydney is seeking a Service Engineer to join a global medical device manufacturer. You will investigate customer complaints, perform RCA, prepare technical reports, and support installation activities across electromechanical devices.

The role suits engineers from service, technical support or manufacturing backgrounds. You will develop training materials, liaise with quality and engineering teams, and contribute to training initiatives while delivering

Qualifications

• Engineering degree in Mechanical, Electromechanical or Electronics.
• Experience as Service/Technical Support/Manufacturing Engineer in regulated environments.
• Hands-on troubleshooting and fault-finding with electromechanical devices.
• Experience with device assembly and use of hand tools.

Responsibilities

• Investigate customer complaints and perform root cause analysis (RCA).
• Prepare technical reports, documentation and work instructions.
• Troubleshoot and diagnose electromechanical medical devices.
• Support installation activities and escalated field service issues.
• Conduct returned product investigations and technical assessments.
• Liaise with Service, Quality, Manufacturing and Engineering teams.
• Develop training materials and support technical training initiatives.
• Assist with customer responses and resolution of complex technical issues.

Skills

Troubleshooting

Technical documentation

Communication skills

Excel & PowerPoint

Education

Engineering degree (Mechanical / Electromechanical / Electronics)

Tools

Multimeters

Screwdrivers

Hand tools

Job description

1mo ago , from Evolve Scientific Recruitment

About the Company & Role:

Join a Global Medical Device Manufacturer who specialise in infection prevention technology used throughout healthcare facilities worldwide. Through innovation, quality and customer-focused solutions, they continue to improve patient outcomes across global healthcare markets.
Reporting to the Service Support Operations Manager, you will join a collaborative engineering team supporting customer complaint investigations, root cause analysis and technical service activities across electromechanical medical devices. This role offers a diverse mix of technical problem solving, documentation, troubleshooting and training, making it well suited to engineers from service, technical support or manufacturing backgrounds.

Duties:

• Investigate customer complaints and perform root cause analysis (RCA)
• Prepare technical reports, documentation and work instructions
• Troubleshoot and diagnose electromechanical medical devices
• Support installation activities and escalated field service issues
• Conduct returned product investigations and technical assessments
• Liaise with Service, Quality, Manufacturing and Engineering teams
• Develop training materials and support technical training initiatives
• Assist with customer responses and resolution of complex technical issues

Skills & Experience:

• Tertiary qualifications in Mechanical, Electromechanical, Electronics or related Engineering discipline
• Experience as a Service Engineer, Technical Support Engineer or Manufacturing Engineer
• Experience within medical device, pharmaceutical or other regulated manufacturing environments (highly regarded)
• Experience working with electromechanical or mechanically equipment
• Hands-on troubleshooting and fault-finding experience
• Experience with device assembly and use of hand tools including multimeters and screwdrivers
• Strong technical documentation and communication skills
• Proficiency with Microsoft Excel and PowerPoint

Culture & Benefits:

• Training provided
• Supportive and collaborative engineering team
• Exposure to innovative medical device technology
• Opportunity to develop specialist troubleshooting, investigation and training skills
• Potential for longer-term opportunities
• Free on-site parking
• Ongoing training and development opportunities