Senior Technical Service EngineerNew

Health and Aged Care Professionals; Ryde; On-site; AUD 120,000 - 130,000; Full time

Benefits offered by this job

Hands-on engineering

Global service collaboration

Technical training programmes

Collaborative team environment

Job summary

Health and Aged Care Professionals in Sydney is seeking a Senior Technical Service Engineer to join the Customer Support and Technical Services team, based out of the Sydney office. You will take ownership of installation, troubleshooting and technical training for a new medical device, supporting regional service teams across Australia, Europe and the US.

You will provide hands-on technical support for complex electromechanical medical devices, collaborate with R&D, manufacturing and service

Qualifications

• Degree in Biomedical, Mechatronics, Electronics or related engineering field.
• Hands-on experience with installation, fault diagnosis and repair.
• Experience with complex electromechanical equipment in medical devices or regulated industries.
• Strong analytical and documentation skills.

Responsibilities

• Take ownership of technical installation requirements, processes and work instructions for a new medical device.
• Provide advanced troubleshooting and technical escalation support to global service engineering teams.
• Investigate complex equipment faults, conduct hands-on testing and identify root causes.
• Collaborate with R&D, design and manufacturing engineers to develop effective technical solutions.
• Develop, review and improve technical service documentation, troubleshooting guides and procedures.
• Coordinate and facilitate technical training programmes for international service engineers.
• Engage subject matter experts to support technical investigations and training delivery.
• Support product quality investigations, service improvements and ongoing product development activities.

Skills

Hands-on engineering

Analytical skills

Troubleshooting

Communication

Regulated industry experience

Education

A degree in Biomedical, Mechatronics, Electronics, Mechanical Engineering or a related discipline

Job description

Health and Aged Care Professionals – Ryde NSW

$120,000 - $130,000 a year

Full time

• Hands-on engineering, complex troubleshooting and technical problem-solving
• Work closely with R&D, manufacturing and global service engineering teams
• Take ownership of technical processes and international training programmes
• Collaborative team environment

About the Company

Our client is a medical technology company with a strong international presence, developing innovative solutions that support healthcare professionals and improve patient safety.

The Opportunity

We are seeking an experienced Senior Technical Service Engineer to join the Customer Support and Technical Services team, based out of the Sydney office.This is an exciting opportunity for an engineer who enjoys getting hands-on with technology, investigating complex technical challenges and developing practical solutions. As a senior technical specialist, you will provide advanced engineering support to regional service teams across Australia, Europe and the US. You will play a key role in the global rollout of a new medical device, taking ownership of three critical areas: installation, troubleshooting and technical training.

Key Responsibilities

• Take ownership of technical installation requirements, processes and work instructions for a new medical device.
• Provide advanced troubleshooting and technical escalation support to global service engineering teams.
• Investigate complex equipment faults, conduct hands-on testing and identify root causes.
• Collaborate with R&D, design and manufacturing engineers to develop effective technical solutions.
• Develop, review and improve technical service documentation, troubleshooting guides and procedures.
• Coordinate and facilitate technical training programmes for international service engineers.
• Engage subject matter experts to support technical investigations and training delivery.
• Support product quality investigations, service improvements and ongoing product development activities.
• Ensure technical activities and documentation comply with quality management and regulatory requirements.

Experience / Skills required

• A degree in Biomedical, Mechatronics, Electronics, Mechanical Engineering or a related discipline.
• Strong experience in technical service engineering, field service, technical support or a related engineering function.
• Demonstrated hands-on experience with equipment installation, fault diagnosis, troubleshooting and repair.
• Experience working with complex electromechanical equipment, ideally within medical devices or another regulated industry.
• Strong analytical skills and the ability to investigate unfamiliar technical problems.
• Experience developing technical documentation, service procedures or work instructions.
• The ability to communicate technical information clearly and collaborate with multidisciplinary teams.
• A proactive, self-motivated approach with strong organisational and prioritisation skills.
• Experience in medical device manufacturing, technical training or supporting international service teams will be highly regarded.

Benefits

• Hands-on engineering, complex troubleshooting and technical problem-solving
• Work closely with R&D, manufacturing and global service engineering teams
• Take ownership of technical processes and international training programmes
• Collaborative team environment

• Hands-on engineering, complex troubleshooting and technical problem-solving
• Work closely with R&D, manufacturing and global service engineering teams
• Take ownership of technical processes and international training programmes
• Collaborative team environment