Clinical Diagnostics Field Service Engineer — Sydney

Virtue Recruitment Pty Ltd; Sydney; On-site; AUD 85,000 - 125,000; Full time

Benefits offered by this job

Base salary

Car allowance

KPI-based bonus

Tools provided

Training and development

Job summary

Virtue Recruitment Pty Ltd is seeking a Field Service Engineer to join the Sydney service team. The role involves servicing, maintaining and installing clinical diagnostic instruments across metropolitan Sydney, with a focus on rapid response to critical equipment downtime.

You will work in high-volume clinical environments, supported by an established engineering team, spare parts and facilities. Occasional regional travel and on-call rosters are required.

Qualifications

• Field service experience with IVD, clinical diagnostics or pathology laboratory equipment.
• Exposure to haematology, chemistry, immunology or related clinical laboratory systems.
• Strong hands-on troubleshooting and repair capability.

Responsibilities

• Diagnose and resolve faults on clinical laboratory and diagnostic instrumentation.
• Carry out preventative maintenance, servicing and equipment repairs.
• Support installation and commissioning of diagnostic equipment.
• Respond to urgent equipment breakdowns in hospitals and laboratories.
• Provide telephone and on-site technical troubleshooting.
• Coordinate spare parts and technical requirements.
• Build relationships with hospital and laboratory customers.

Skills

Field service experience

IVD/clinical diagnostics equipment

Troubleshooting

Customer service

Electrical/Mechanical/Software fault诊

On-call readiness

Travel willingness

Tools

Diagnostic instrumentation software

Job description

• What Clinical Diagnostics Field Service Engine...

Job Description

Field Service Engineer – Clinical Diagnostics

Sydney NSW

About the Company

My client is a growing global provider of clinical diagnostics and laboratory technology , supporting hospitals, pathology laboratories and healthcare providers with sophisticated diagnostic instrumentation and technical solutions.

With an established presence in Australia, the business offers strong technical support, comprehensive product training and long-term career development opportunities.

The Role

An exciting opportunity is available for an experienced Field Service Engineer to join the Sydney service team.

This is a customer-facing technical role supporting clinical diagnostic and pathology laboratory instrumentation across metropolitan Sydney.

The successful candidate will be responsible for servicing, maintaining, troubleshooting and installing equipment while managing customer communication and service priorities. Working within busy clinical environments, you will understand the importance of responding quickly when critical diagnostic equipment goes down.

You will be supported by an established local engineering team, technical facilities, spare parts and wider operational resources.

Key Responsibilities

• Diagnose and resolve faults on clinical laboratory and diagnostic instrumentation
• Carry out preventative maintenance, servicing and equipment repairs
• Support installation and commissioning of diagnostic equipment
• Respond to urgent equipment breakdowns within hospital and pathology laboratories
• Provide telephone and on-site technical troubleshooting
• Manage service visits, priorities and customer follow-ups
• Provide clear technical advice and support to laboratory customers
• Maintain accurate service documentation and equipment records
• Coordinate spare parts and technical requirements
• Build strong relationships with hospital and laboratory customers
• Participate in an on-call roster approximately once every six weeks
• Support occasional regional and interstate service or installation requirements

About You

• Field service experience with IVD, clinical diagnostics or pathology laboratory equipment
• Exposure to haematology, chemistry, immunology or related clinical laboratory systems
• Strong hands-on troubleshooting, maintenance and repair capability
• Experience diagnosing electrical, mechanical, instrumentation or software-related equipment faults
• Understanding of the urgency of equipment breakdowns within high-volume clinical laboratories
• Confident managing service requirements and technical issues independently
• Strong customer service, communication and organisational skills
• Comfortable working directly with laboratory and hospital customers
• Engineering qualification preferred, although substantial relevant technical experience will also be considered
• Willingness to participate in an on-call roster
• Willingness to undertake occasional regional and interstate travel
• Willingness to complete comprehensive product training, potentially including overseas training in Singapore

On Offer

• Attractive Base + Car Allowance + KPI-Based Bonus
• Macquarie Park base with predominantly Sydney customer coverage
• Established local engineering and technical support team
• Tools and equipment supplied
• Access to technical facilities and locally available spare parts
• Comprehensive product and technical training
• Potential overseas product training
• Long-term career development within a growing global clinical diagnostics business

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.