Senior Technical Customer Success Manager - Cloud Security

Netskope; Dubbo; On-site; AUD 140,000 - 180,000; Full time

Job summary

Netskope is seeking a proactive Technical Customer Success Manager to own post-sales success for enterprise customers in Australia. This role blends deep technical expertise with customer-success leadership to drive adoption, risk reduction, and expansion by aligning business objectives to technical outcomes and business value realization.

The position requires 5+ years in customer success or related roles, strong SSE/SASE/cloud security knowledge, and the ability to travel up to 10%.

Qualifications

• 5+ years in Customer Success, Technical Account Management, or similar roles supporting enterprise customers.
• Strong expertise in SSE/SASE architectures, cloud security, information security, and threat prevention.
• Hands-on experience with Data Loss Prevention (DLP) programs a bonus.
• Proven ability to drive customer adoption, retention and expansion.
• Experience building business-aligned cloud and cybersecurity programs.
• Strong stakeholder management, with experience engaging executives and technical teams.
• Customer-centric and able to thrive in a fast-paced, high-growth environment.
• Ability to travel 5-10%.

Responsibilities

• Lead structured post-sales handoffs from Sales, translating business objectives into technical outcomes and use cases.
• Drive a structured onboarding program that accelerates time-to-value and early adoption.
• Lead regular cadence calls to monitor utilization, adoption & engagement; proactively identify and mitigate adoption risk.
• Analyze support cases, telemetry, and usage trends to maintain visibility into customer health and elevate risks to prevent churn.
• Plan and deliver Quarterly Business Reviews (QBRs) in alignment with GTM teams to review adoption, maturity, and health trends.
• Continuously monitor customer risk signals across adoption, usage, support & telemetry; mitigate risk to ensure retention and long-term value.

Skills

Customer success

Technical account management

SSE/SASE

Cloud security

Information security

DLP

Stakeholder management

Travel readiness

Education

Bachelor's degree

Job description

Netskope is seeking a proactive Technical Customer Success Manager to own post-sales success for enterprise customers in Australia. This role blends deep technical expertise with customer-success leadership to drive adoption, risk reduction, and expansion by aligning business objectives to technical outcomes and business value realization.

The position requires 5+ years in customer success or related roles, strong SSE/SASE/cloud security knowledge, and the ability to travel up to 10%.