Senior Technical Customer Success Manager, Cloud Security

Netskope; Melbourne; On-site; AUD 130,000 - 170,000; Full time

Job summary

Netskope is seeking a proactive Technical Customer Success Manager (TCSM) to own post-sales success for enterprise customers. You will blend technical depth with customer-success leadership to drive adoption, risk reduction, and business-value realization.

Responsibilities include onboarding programs, regular health checks, and quarterly reviews to align with GTM teams. Travel 5-10% and a Bachelor’s degree are preferred.

Qualifications

• 5+ years in Customer Success or similar for enterprise customers.
• Expertise in SSE/SASE, cloud security, information security.
• Experience with DLP programs is a bonus.
• Strong stakeholder management and cross-functional collaboration.
• Willingness to travel 5-10%.

Responsibilities

• Lead structured post-sales handoffs from Sales, translating business objectives into technical outcomes.
• Drive onboarding programs to accelerate time-to-value.
• Lead regular cadence calls to monitor adoption and usage.
• Analyze telemetry and usage trends to identify risks and prevent churn.
• Plan and deliver Quarterly Business Reviews with GTM teams.
• Collaborate with Sales, Solution Engineers, Support and Services to sustain value.

Skills

Customer success

Cloud security

Information security

Threat prevention

Stakeholder management

Travel willingness

Education

Bachelor’s Degree

Job description

Netskope is seeking a proactive Technical Customer Success Manager (TCSM) to own post-sales success for enterprise customers. You will blend technical depth with customer-success leadership to drive adoption, risk reduction, and business-value realization.

Responsibilities include onboarding programs, regular health checks, and quarterly reviews to align with GTM teams. Travel 5-10% and a Bachelor’s degree are preferred.