Sr. Customer Success Manager

Netskope; Port Macquarie; Sur place; AUD 120 000 - 160 000; Plein temps

Résumé du poste

Netskope is seeking a proactive Technical Customer Success Manager (TCSM) to own post-sales success for enterprise customers. This role blends deep technical expertise with customer leadership to drive adoption and business value realization.

You will conduct structured onboarding, run QBRs, monitor health signals, and collaborate with Sales, Solution Engineers, Support and Services to reduce risk and expand value. Travel up to 10% may be required.

Qualifications

• 5+ years in Customer Success or similar roles with enterprise customers.
• Expertise in SSE/SASE, cloud security and information security.
• Hands-on with DLP programs and controls is a bonus.
• Proven ability to drive adoption, retention and expansion.
• Experience building business-aligned cloud and cybersecurity programs.
• Strong stakeholder management, engaging executives and technical teams.
• Customer-centric, proactive in a fast-paced, high-growth environment.
• Willingness to travel 5–10%.

Responsabilités

• Lead post-sales handoffs from Sales, translating objectives into measurable outcomes.
• Onboard customers to accelerate time-to-value and early adoption.
• Run regular cadence calls to monitor utilization and adoption, mitigating risk.
• Analyze support data to monitor customer health and flag churn risks.
• Plan and deliver QBRs with GTM teams to review adoption and health trends.
• Collaborate across Sales, Solution Engineers, Support, and Services to manage risk.

Connaissances

Customer Success

SSE/SASE architectures

Cloud security

Information security

DLP programs

Formation

Bachelor’s Degree (BSc) preferred

Description du poste

Job Description

About Netskope

Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and

About the position:

At Netskope, the Customer Success organization is dedicated to ensuring customers achieve measurable business value, improved security outcomes and long-term success with the Netskope cloud security platform.

We are seeking a proactive, technically strong, and customer-focused Technical Customer Success Manager (TCSM) to own post-sales success for enterprise customers. This role blends deep technical expertise with strategic customer success leadership—driving adoption, utilization, risk reduction, and expansion by aligning business objectives to technical outcomes and business value realization.

Responsibilities:

• Lead structured post-sales handoffs from Sale, capturing business objectives and translating them into technical outcomes and use cases, defining measurable success criteria to business value realization.
• Drive a structured onboarding program that accelerates time-to-value and early adoption.
• Lead regular cadence calls to monitor utilization, adoption & engagement proactively identifying and mitigating adoption risk.
• Analyze support cases, telemetry, and usage trends to maintain visibility into overall customer health and elevate risks early to prevent churn.
• Plan and deliver Quarterly Business Reviews (QBRs) in alignment with GTM teams to review adoption, maturity progression, and customer health trends
• Continuously monitor customer risk signals across adoption, usage, support & telemetry data and mitigate risk using customer success playbooks to ensure retention and long-term value with the broader organization (Sales, Solution Engineers, Support, Services).

Requirements:

• 5+ years of experience in Customer Success, Technical Account Management, or similar roles supporting enterprise customers.
• Strong expertise in SSE/SASE architectures, cloud security, information security, and threat prevention.
• Hands-on experience with Data Loss Prevention (DLP) programs and controls would be a bonus
• Proven ability to drive customer adoption, retention, and expansion.
• Experience building business-aligned cloud and cybersecurity programs.
• Strong stakeholder management skills, with experience engaging executives and technical teams.
• Customer-centric, proactive, and able to thrive in a fast-paced, high-growth environment.
• Exceptional organizational skills with the ability to manage competing priorities.
• Ability to travel 5-10%.

Education:

• Bachelor’s Degree (BSc) preferred

#LI-CS1

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