Cloud Security Technical Customer Success Lead

Netskope; Albury City; On-site; AUD 120,000 - 170,000; Full time

Job summary

Netskope is seeking a proactive Technical Customer Success Manager to own post-sales success for enterprise customers. This role blends deep technical expertise with leadership to drive adoption, risk reduction, and expansion by aligning objectives with business value realization.

Responsibilities include onboarding, regular health monitoring, QBR delivery, and collaboration with Sales, Solution Engineers, and Support to sustain long-term value.

Qualifications

• 5+ years in Customer Success or similar roles for enterprise customers.
• Strong SSE/SASE, cloud security and information security expertise.
• Hands-on with Data Loss Prevention (DLP) programs is a bonus.

Responsibilities

• Lead post-sales handoffs, translating business objectives into technical outcomes.
• Drive an onboarding program to accelerate time-to-value and adoption.
• Monitor utilization and adoption, proactively mitigating adoption risk.
• Analyze telemetry and usage trends to assess customer health and churn risk.
• Plan QBRs with GTM teams to review adoption and health trends.
• Mitigate risk using playbooks to ensure retention and long-term value.

Skills

SSE/SASE architectures

cloud security

information security

threat prevention

DLP programs

customer adoption

stakeholder management

Education

Bachelor's Degree (BSc) preferred

Job description

Netskope is seeking a proactive Technical Customer Success Manager to own post-sales success for enterprise customers. This role blends deep technical expertise with leadership to drive adoption, risk reduction, and expansion by aligning objectives with business value realization.

Responsibilities include onboarding, regular health monitoring, QBR delivery, and collaboration with Sales, Solution Engineers, and Support to sustain long-term value.