Cloud Security Technical CSM — Adoption & Value

Netskope; Bunbury; On-site; AUD 110,000 - 170,000; Full time

Job summary

Netskope in Australia seeks a proactive Technical Customer Success Manager to own post-sales success for enterprise customers, blending deep technical expertise with customer success leadership to drive adoption and business value realization.

You will lead onboarding, monitor usage and engagement, conduct Quarterly Business Reviews, and mitigate adoption risk while collaborating with Sales, Solutions Engineers and Support to secure retention and long-term value.

Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, or similar roles supporting enterprise customers.
• Strong expertise in SSE/SASE architectures, cloud security, information security, and threat prevention.
• Hands-on experience with Data Loss Prevention (DLP) programs and controls would be a bonus
• Proven ability to drive customer adoption, retention, and expansion.
• Experience building business-aligned cloud and cybersecurity programs.
• Strong stakeholder management skills, with experience engaging executives and technical teams.
• Customer-centric, proactive, and able to thrive in a fast-paced, high-growth environment.
• Exceptional organizational skills with the ability to manage competing priorities.
• Ability to travel 5-10%.

Responsibilities

• Lead structured post-sales handoffs from Sale, capturing business objectives and translating them into technical outcomes and use cases, defining measurable success criteria to business value realization.
• Drive a structured onboarding program that accelerates time-to-value and early adoption.
• Lead regular cadence calls to monitor utilization, adoption & engagement proactively identifying and mitigating adoption risk.
• Analyze support cases, telemetry, and usage trends to maintain visibility into overall customer health and elevate risks early to prevent churn.
• Plan and deliver Quarterly Business Reviews (QBRs) in alignment with GTM teams to review adoption, maturity progression, and customer health trends
• Continuously monitor customer risk signals across adoption, usage, support & telemetry data and mitigate risk using customer success playbooks to ensure retention and long-term value with the broader organization (Sales, Solution Engineers, Support, Services).

Skills

Customer success

Post-sales ownership

SSE/SASE architectures

Cloud security

Information security

Threat prevention

Data Loss Prevention (DLP)

Education

Bachelor’s Degree (BSc)

Job description

Netskope in Australia seeks a proactive Technical Customer Success Manager to own post-sales success for enterprise customers, blending deep technical expertise with customer success leadership to drive adoption and business value realization.

You will lead onboarding, monitor usage and engagement, conduct Quarterly Business Reviews, and mitigate adoption risk while collaborating with Sales, Solutions Engineers and Support to secure retention and long-term value.