Senior Technical CSM - Cloud Security (Enterprise)

Netskope; Greater Bendigo; On-site; AUD 120,000 - 180,000; Full time

Job summary

Netskope is seeking a Technical Customer Success Manager (TCSM) to own post-sales success for enterprise customers, blending deep technical expertise with customer-success leadership to drive adoption and value realization.

You will lead onboarding, monitor usage and health, and coordinate with Sales, Solution Engineers, and Support to reduce churn and expand relationships across the customer base. Travel 5–10% may be required.

Qualifications

• 5+ years in Customer Success, Technical Account Management, or similar roles supporting enterprise customers.
• Strong expertise in SSE/SASE architectures, cloud security, information security, and threat prevention.
• Hands-on experience with Data Loss Prevention (DLP) programs and controls would be a bonus.

Responsibilities

• Lead structured post-sales handoffs from Sale, translating business objectives into technical outcomes and measurable success criteria.
• Drive a structured onboarding program that accelerates time-to-value and early adoption.
• Lead regular cadence calls to monitor utilization, adoption & engagement, proactively identifying and mitigating adoption risk.
• Analyze support cases, telemetry, and usage trends to maintain visibility into customer health and elevate risks early to prevent churn.
• Plan and deliver Quarterly Business Reviews (QBRs) in alignment with GTM teams to review adoption and health trends.
• Continuously monitor customer risk signals across data and mitigate risk using CS playbooks.

Skills

SSE/SASE architectures

Cloud security

Information security

Threat prevention

DLP programs

Stakeholder management

Customer-centric

Travel readiness

Education

Bachelor’s Degree (BSc) preferred

Job description

Netskope is seeking a Technical Customer Success Manager (TCSM) to own post-sales success for enterprise customers, blending deep technical expertise with customer-success leadership to drive adoption and value realization.

You will lead onboarding, monitor usage and health, and coordinate with Sales, Solution Engineers, and Support to reduce churn and expand relationships across the customer base. Travel 5–10% may be required.