Senior Technical CS Manager – Enterprise Cloud Security

Netskope; Port Macquarie; On-site; AUD 120,000 - 160,000; Full time

Job summary

Netskope is seeking a proactive Technical Customer Success Manager (TCSM) to own post-sales success for enterprise customers. This role blends deep technical expertise with customer leadership to drive adoption and business value realization.

You will conduct structured onboarding, run QBRs, monitor health signals, and collaborate with Sales, Solution Engineers, Support and Services to reduce risk and expand value. Travel up to 10% may be required.

Qualifications

• 5+ years in Customer Success or similar roles with enterprise customers.
• Expertise in SSE/SASE, cloud security and information security.
• Hands-on with DLP programs and controls is a bonus.
• Proven ability to drive adoption, retention and expansion.
• Experience building business-aligned cloud and cybersecurity programs.
• Strong stakeholder management, engaging executives and technical teams.
• Customer-centric, proactive in a fast-paced, high-growth environment.
• Willingness to travel 5–10%.

Responsibilities

• Lead post-sales handoffs from Sales, translating objectives into measurable outcomes.
• Onboard customers to accelerate time-to-value and early adoption.
• Run regular cadence calls to monitor utilization and adoption, mitigating risk.
• Analyze support data to monitor customer health and flag churn risks.
• Plan and deliver QBRs with GTM teams to review adoption and health trends.
• Collaborate across Sales, Solution Engineers, Support, and Services to manage risk.

Skills

Customer Success

SSE/SASE architectures

Cloud security

Information security

DLP programs

Education

Bachelor’s Degree (BSc) preferred

Job description

Netskope is seeking a proactive Technical Customer Success Manager (TCSM) to own post-sales success for enterprise customers. This role blends deep technical expertise with customer leadership to drive adoption and business value realization.

You will conduct structured onboarding, run QBRs, monitor health signals, and collaborate with Sales, Solution Engineers, Support and Services to reduce risk and expand value. Travel up to 10% may be required.