Enterprise Cloud Security Tech-Customer Success Manager

Netskope; Central Coast Council; On-site; AUD 120,000 - 160,000; Full time

Job summary

Netskope is seeking a proactive Technical Customer Success Manager (TCSM) to own post-sales success for enterprise customers. The role blends deep technical expertise with customer-success leadership to drive adoption, risk reduction, and value realization.

Responsibilities include onboarding, structured reviews, and ongoing health monitoring across adoption, usage, and engagement, with a global, fast-paced team environment.

Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, or similar roles for enterprise customers.
• Strong expertise in SSE/SASE architectures, cloud security, information security, and threat prevention.
• Hands-on experience with Data Loss Prevention (DLP) programs and controls is a bonus.
• Proven ability to drive customer adoption, retention, and expansion.
• Experience building business-aligned cloud and cybersecurity programs.
• Strong stakeholder management skills, with executives and technical teams.
• Customer-centric, proactive, and able to thrive in a fast-paced, high-growth environment.
• Exceptional organizational skills with the ability to manage competing priorities.
• Travel 5-10%.

Responsibilities

• Lead post-sales handoffs by translating business objectives into technical outcomes.
• Drive onboarding programs to accelerate value realization.
• Conduct regular cadence calls to monitor adoption and mitigate risk.
• Analyze support cases and telemetry to monitor customer health and preempt churn.
• Plan and deliver Quarterly Business Reviews (QBRs) with GTM teams.
• Monitor adoption, usage, and risk signals and engage cross-functionally to retain value.

Skills

Customer Success

Stakeholder management

Cloud security

SSE/SASE

DLP

Customer adoption

Retention & expansion

Executive engagement

Education

Bachelor’s degree

Job description

Netskope is seeking a proactive Technical Customer Success Manager (TCSM) to own post-sales success for enterprise customers. The role blends deep technical expertise with customer-success leadership to drive adoption, risk reduction, and value realization.

Responsibilities include onboarding, structured reviews, and ongoing health monitoring across adoption, usage, and engagement, with a global, fast-paced team environment.