Sr. Customer Success Manager

Netskope; Albury City; Presencial; AUD 120 000 - 170 000; Tempo integral

Resumo da oferta

Netskope is seeking a proactive Technical Customer Success Manager to own post-sales success for enterprise customers. This role blends deep technical expertise with leadership to drive adoption, risk reduction, and expansion by aligning objectives with business value realization.

Responsibilities include onboarding, regular health monitoring, QBR delivery, and collaboration with Sales, Solution Engineers, and Support to sustain long-term value.

Qualificações

• 5+ years in Customer Success or similar roles for enterprise customers.
• Strong SSE/SASE, cloud security and information security expertise.
• Hands-on with Data Loss Prevention (DLP) programs is a bonus.

Responsabilidades

• Lead post-sales handoffs, translating business objectives into technical outcomes.
• Drive an onboarding program to accelerate time-to-value and adoption.
• Monitor utilization and adoption, proactively mitigating adoption risk.
• Analyze telemetry and usage trends to assess customer health and churn risk.
• Plan QBRs with GTM teams to review adoption and health trends.
• Mitigate risk using playbooks to ensure retention and long-term value.

Conhecimentos

SSE/SASE architectures

cloud security

information security

threat prevention

DLP programs

customer adoption

stakeholder management

Formação académica

Bachelor's Degree (BSc) preferred

Descrição da oferta de emprego

Job Description

About Netskope

Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and

About the position:

At Netskope, the Customer Success organization is dedicated to ensuring customers achieve measurable business value, improved security outcomes and long-term success with the Netskope cloud security platform.

We are seeking a proactive, technically strong, and customer-focused Technical Customer Success Manager (TCSM) to own post-sales success for enterprise customers. This role blends deep technical expertise with strategic customer success leadership—driving adoption, utilization, risk reduction, and expansion by aligning business objectives to technical outcomes and business value realization.

Responsibilities:

• Lead structured post-sales handoffs from Sale, capturing business objectives and translating them into technical outcomes and use cases, defining measurable success criteria to business value realization.
• Drive a structured onboarding program that accelerates time-to-value and early adoption.
• Lead regular cadence calls to monitor utilization, adoption & engagement proactively identifying and mitigating adoption risk.
• Analyze support cases, telemetry, and usage trends to maintain visibility into overall customer health and elevate risks early to prevent churn.
• Plan and deliver Quarterly Business Reviews (QBRs) in alignment with GTM teams to review adoption, maturity progression, and customer health trends
• Continuously monitor customer risk signals across adoption, usage, support & telemetry data and mitigate risk using customer success playbooks to ensure retention and long-term value with the broader organization (Sales, Solution Engineers, Support, Services).

Requirements:

• 5+ years of experience in Customer Success, Technical Account Management, or similar roles supporting enterprise customers.
• Strong expertise in SSE/SASE architectures, cloud security, information security, and threat prevention.
• Hands-on experience with Data Loss Prevention (DLP) programs and controls would be a bonus
• Proven ability to drive customer adoption, retention, and expansion.
• Experience building business-aligned cloud and cybersecurity programs.
• Strong stakeholder management skills, with experience engaging executives and technical teams.
• Customer-centric, proactive, and able to thrive in a fast-paced, high-growth environment.
• Exceptional organizational skills with the ability to manage competing priorities.
• Ability to travel 5-10%.

Education:

• Bachelor’s Degree (BSc) preferred

#LI-CS1

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

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