Senior Claims Officer- Large & Complex Commercial Property

QBE Insurance Group; Melbourne; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching

Confidential counselling

Financial and legal advice

Gender-equal parental leave (18 weeks)

Job summary

QBE Insurance Group is seeking a Senior Claims Officer to manage a portfolio of large and complex commercial property claims with a focus on delivering exceptional customer outcomes. The role supports senior leadership and emphasizes resilience, effective communication, and strong stakeholder relationships.

The position offers a hybrid working arrangement across QBE Offices Nationally, with opportunities to collaborate across brokers, customers, suppliers and internal partners in a fast-paced

Qualifications

• Must have commercial property claims experience.
• ISR (Industrial Special Risks) experience advantageous but not compulsory.
• A calm and resilient approach, with the confidence to make sound decisions even under pressure.
• Strong interpersonal skills and the ability to guide customers and stakeholders through complex situations with clarity and empathy.
• Solid computer skills, a willingness to learn new systems, and the ability to prioritise effectively.
• A proactive, self-motivated mindset with a passion for delivering excellence and embracing change.

Responsibilities

• Manage an end-to-end portfolio of commercial property claims, with support from highly experienced leaders.
• Deliver an exceptional customer experience through clear, proactive, and empathetic communication across verbal, written, and face-to-face interactions.
• Build strong, trusted relationships with brokers, customers, suppliers, and internal partners.
• Thrive in a dynamic, fast-paced environment where no two days look the same.
• Help drive continuous improvement across the broader claims function by applying your expertise and insights.

Job description

Senior Claims Officer- Large & Complex Commercial Property

Location: Open to all QBE Offices Nationally

Type: Permanent, full-time opportunity

Hybrid role, happy to talk flexibility

The Opportunity

Join QBE as a Senior Claims Officer and play a key role in managing large and complex commercial property claims. This is a fantastic opportunity to use your technical expertise, customer focus, and resilience to deliver exceptional outcomes while continuing to grow within one of Australia’s leading insurers.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.

Your new role

In this important role, you will:

Manage an end-to-end portfolio of commercial property claims, with support from highly experienced leaders

Deliver an exceptional customer experience through clear, proactive, and empathetic communication across verbal, written, and face-to-face interactions

Build strong, trusted relationships with brokers, customers, suppliers, and internal partners

Thrive in a dynamic, fast-paced environment where no two days look the same

Help drive continuous improvement across the broader claims function by applying your expertise and insights

About You

To succeed and grow in this role, you will bring:

Must have commercial property claims experience

ISR (Industrial Special Risks) experience advantageous but not compulsory

A calm and resilient approach, with the confidence to make sound decisions even under pressure

Strong interpersonal skills and the ability to guide customers and stakeholders through complex situations with clarity and empathy

Solid computer skills, a willingness to learn new systems, and the ability to prioritise effectively

A proactive, self-motivated mindset with a passion for delivering excellence and embracing change

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance

Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

18 weeks' gender-equal flexible leave for all new parents, including paid super

Awards & Recognition

We value our employees' experience with us and are proud to have been recognised for the following awards:

2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ***********@qbe.com.

Your career. At the heart of it.