Senior Technical Account Manager — Media Systems & Cloud

Affinity Migration Group Pty Ltd; Sydney; On-site; AUD 92,000 - 124,000; Full time

Job summary

Affinity Migration Group Pty Ltd is seeking a Lead Technical Account Manager in Winmalee, NSW. The role focuses on owning client relationships, ensuring service levels, and coordinating cross-functional teams across R&D, product management, and regional support centres.

Expect responsibility for audits, on-site support, and technical leadership in APAC. The candidate should have a UNIX/Linux background, cloud proficiency (AWS/GCP/Azure), and strong communication skills to manage complex customer

Qualifications

• Bachelor’s degree in CS or related field.
• 7+ years in leadership of support operations in multimedia software.
• Strong knowledge of hardware, software, OS and security systems.
• Excellent verbal and written communication with non-technical stakeholders.
• Proficiency in cloud platforms (AWS, GCP, Azure) and automation tools (Ansible, Terraform).
• Experience with media production tools (AVID, Pro Tools, Premiere).
• Familiarity with Linux, Windows, MacOS.

Responsibilities

• Develop and oversee audit inspections and preventative maintenance.
• Maintain up-to-date helpdesk data and tickets aligned with contracts.
• Escalate critical issues to leadership and ensure timely resolutions.
• Coordinate technical work on-site and provide leadership to engineers.
• Mentor junior engineers and support presales with technical demos.

Skills

Bachelor in CS

Leadership >7 yrs

Cloud platforms

Linux

Network certs

Media workflows tools

Effective communication

Education

Bachelor’s Degree in Computer Science

Tools

AWS/GCP/Azure

Ansible

Terraform

CRM tools

Job description

Affinity Migration Group Pty Ltd is seeking a Lead Technical Account Manager in Winmalee, NSW. The role focuses on owning client relationships, ensuring service levels, and coordinating cross-functional teams across R&D, product management, and regional support centres.

Expect responsibility for audits, on-site support, and technical leadership in APAC. The candidate should have a UNIX/Linux background, cloud proficiency (AWS/GCP/Azure), and strong communication skills to manage complex customer