Senior Technical Account Leader

Affinity Migration Group Pty; Tamworth; On-site; AUD 97,000 - 119,000; Full time

Job summary

Dalet Digital Media Systems is seeking a Lead Technical Account Manager, APAC deputy, to join our team in Australia. Based in Winmalee, NSW, this full-time role involves leading technical account strategies, coordinating with cross-functional teams, and ensuring service quality for complex media software solutions.

You will manage audits, SLAs, incident responses, and customer communications, mentor engineers, support presales, and drive technical excellence across on-site deployments and cloud

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Electronics & Communications Engineering, information systems, or a related field
• 7+ years in leadership and management of support operations in a multimedia software solutions company
• Technical expertise across hardware, software, OS, and security systems
• Excellent verbal and written communication with non-technical stakeholders

Responsibilities

• Develop, schedule, and conduct quality audit inspections and preventative maintenance plans
• Maintain helpdesk data, SLAs, and ticketing in sync with customer tracking systems
• Escalate critical issues to relevant teams to meet service levels
• Coordinate on-site technical work and oversee support/ project phases
• Mentor and supervise junior engineers and provide technical leadership to presales
• Produce technical reports, documentation, and procedures
• Manage maintenance inventories and asset configurations

Skills

Leadership

Verbal and written communication

Cloud platforms (AWS, Google Cloud, or

Education

Bachelor's degree in Computer Science/Engineering/Related

Tools

Ansible

Terraform

Office Suite

CRM

AVID Media Composer

Adobe Premiere Pro

Protools

Job description

Dalet Digital Media Systems is seeking a Lead Technical Account Manager, APAC deputy, to join our team in Australia. Based in Winmalee, NSW, this full-time role involves leading technical account strategies, coordinating with cross-functional teams, and ensuring service quality for complex media software solutions.

You will manage audits, SLAs, incident responses, and customer communications, mentor engineers, support presales, and drive technical excellence across on-site deployments and cloud