Senior Technical Account Manager - APAC Lead

Affinity Migration Group Pty; Port Macquarie; Presencial; AUD 97.000 - 119.000; Jornada completa

Descripción de la vacante

Dalet Digital Media Systems is seeking a Lead Technical Account Manager to join our APAC team. This on-site role in NSW focuses on leading support operations, ensuring quality, and driving customer success across media workflow platforms.

You will coordinate cross-functional teams, conduct health checks, and deliver expert technical guidance to customers and presales, while mentoring junior engineers.

Formación

• Bachelor’s degree in a related field.
• 7+ years in leadership and management of support operations in multimedia software.
• Technical expertise across hardware, software, OS, and security systems.
• Strong communication skills for non-technical stakeholders.

Responsabilidades

• Develop and lead quality audits, preventive maintenance, and health checks.
• Maintain up-to-date helpdesk data aligned with customer tracking systems.
• Escalate critical issues to R&D, Product Management and Top Management.
• Coordinate technical work on-site and mentor junior engineers.
• Provide technical leadership to presales and support teams.
• Analyze and resolve complex system issues across product platforms.

Conocimientos

Leadership

Teamwork

Time management

Negotiation

Communication

Educación

Bachelor’s degree in Computer Science, Computer Engineering, Electronics & Communications Engineering, information systems, or a related field

Herramientas

AWS

Google Cloud

Azure

Linux

Ansible

Terraform

Office Suite

Descripción del empleo

Dalet Digital Media Systems is seeking a Lead Technical Account Manager to join our APAC team. This on-site role in NSW focuses on leading support operations, ensuring quality, and driving customer success across media workflow platforms.

You will coordinate cross-functional teams, conduct health checks, and deliver expert technical guidance to customers and presales, while mentoring junior engineers.