Senior Technical Account Manager – Enterprise MSP (Azure)

Intelliworx Managed IT; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Intelliworx Managed IT is seeking a Technical Account Manager to own the technical depth for a large multi-site client. You will coordinate BAU workloads, triage tickets, and manage escalations while ensuring compliance and smooth transitions from project work.

The role is based in Sydney with travel to client sites, requiring strong stakeholder communication and ITIL-aligned service management. This is a non-hands-on technical ownership position with a focus on governance and delivery.

Qualifications

• 5+ years within an MSP or enterprise IT environment with client-facing accountability.
• Demonstrated ownership of large multi-site enterprise accounts.
• Deep knowledge of Azure/Entra ID, Windows Server, and enterprise networking.

Responsibilities

• Act as the technical owner and primary day-to-day technical contact for the account.
• Oversee and coordinate the BAU workload of the dedicated account team; monitor tickets and SLA adherence.
• Own technical issues and escalations end-to-end; engage resources and communicate with the client.

Skills

MSP experience

Senior engineering

Client-facing

Azure/Entra ID

Windows Server

ITIL practices

RMM/PSA tooling

Security platforms

Communication skills

Travel willing

Tools

Datto RMM

Autotask

Job description

Intelliworx Managed IT is seeking a Technical Account Manager to own the technical depth for a large multi-site client. You will coordinate BAU workloads, triage tickets, and manage escalations while ensuring compliance and smooth transitions from project work.

The role is based in Sydney with travel to client sites, requiring strong stakeholder communication and ITIL-aligned service management. This is a non-hands-on technical ownership position with a focus on governance and delivery.