Senior Technical Account Lead

Affinity Migration Group Pty; Albury City; On-site; AUD 92,000 - 124,000; Full time

Job summary

Dalet Digital Media Systems is a world leader in software, services, and solutions for media workflows. The Lead Technical Account Manager will act as primary contact for customers under support contracts, coordinating cross-functional teams and delivering technical leadership on managed contracts.

This full-time role in NSW involves on-site coordination, audits, and escalation management, with opportunities to mentor engineers and contribute to presales activities.

Qualifications

• Bachelor’s Degree in CS/Engineering or related field.
• 7+ years leading multimedia software support operations.
• Experience with hardware, software, OS, and security systems.
• Proficient with AWS, Google Cloud, Azure, Linux, Agile, Ansible, Terraform.
• Certifications like CCNA/CCNP/CompTIA Network+ or equivalent.

Responsibilities

• Lead and coordinate global technical account management and support.
• Develop audit inspections, preventive maintenance, and health checks.
• Maintain and align helpdesk data with contract SLAs and tickets.
• Escalate critical issues to R&D, product management, and leadership.
• Provide on-site technical work and mentor junior engineers.
• Support presales with demos, architecture, and licensing.
• Create documentation, reports, and technical manuals.
• Ensure systems meet standards for hardware, software, and security.

Skills

Strategic leadership

Cloud platforms

Linux

Windows

MacOS

Agile

Ansible

Terraform

Communication

Media workflows

AVID tools

CCNA/CCNP

Education

Bachelor's degree in CS/Engineering

Tools

AVID Media Composer

Adobe Premiere Pro

Pro Tools

Ansible

Terraform

AWS

Google Cloud

Azure

Job description

Dalet Digital Media Systems is a world leader in software, services, and solutions for media workflows. The Lead Technical Account Manager will act as primary contact for customers under support contracts, coordinating cross-functional teams and delivering technical leadership on managed contracts.

This full-time role in NSW involves on-site coordination, audits, and escalation management, with opportunities to mentor engineers and contribute to presales activities.