Lead Technical Account Manager, Media Systems

Affinity Migration Group Pty; Toowoomba Regional; Presencial; AUD 97.000 - 119.000; Jornada completa

Descripción de la vacante

Dalet Digital Media Systems seeks a Lead Technical Account Manager to oversee APAC/EMEA customer success and technical excellence. You will coordinate cross-functional teams, manage escalations, and deliver on-site technical leadership across media workflows.

The role requires 7+ years in leadership of multimedia software support, strong communication, and proficiency with cloud platforms, automation, and media production tools. Based in NSW with full-time on-site duties.

Formación

• Bachelor’s degree in CS/Engineering/IS or related field.
• 7+ years leading support operations in multimedia software.
• Strong verbal/written communication for non-technical stakeholders.
• Proficiency with AWS/GCP/Azure, Linux, and automation tools.

Responsabilidades

• Develop and conduct quality inspections and preventive maintenance.
• Maintain helpdesk data, SLAs, and contract information.
• Escalate and implement corrective actions to meet SLAs.
• Coordinate with regional centers and internal teams for alignment.
• Provide technical leadership to the managed contracts.
• Coach and mentor junior engineers; support presales with architecture details.

Conocimientos

Leadership & management

Technical expertise

Cloud platforms

Media workflows

On-site collaboration

Communication skills

Problem solving

Training and mentoring

Pre-sales support

Educación

Bachelor’s Degree in CS/Engineering/Info Systems

Herramientas

AWS

Google Cloud

Azure

Linux

Ansible

Terraform

AVID/Adobe tools

Descripción del empleo

Dalet Digital Media Systems seeks a Lead Technical Account Manager to oversee APAC/EMEA customer success and technical excellence. You will coordinate cross-functional teams, manage escalations, and deliver on-site technical leadership across media workflows.

The role requires 7+ years in leadership of multimedia software support, strong communication, and proficiency with cloud platforms, automation, and media production tools. Based in NSW with full-time on-site duties.