Senior Systems Engineer, Healthcare MSP (L3)

Pathfinder Recruitment; Sydney; Sur place; AUD 110 000 - 120 000; Plein temps

Résumé du poste

Pathfinder Recruitment seeks an experienced Systems Engineer for their Norwest team, focusing on healthcare MSP environments. You’ll own escalated issues, guide junior staff and deliver secure, resilient IT infrastructure for healthcare clients.

The role covers servers, networking, cloud platforms, and security with onsite client support and a strong emphasis on healthcare practice management systems such as Medical Director, Best Practice and Genie.

Qualifications

• Five years’ experience within a healthcare MSP.
• Hands-on experience supporting healthcare practice management systems (Medical Director, Best Practice, Genie).

Responsabilités

• Provide advanced Level 2 and Level 3 technical support across client environments.
• Troubleshoot and resolve complex server, network, cloud, hardware and software issues.
• Support healthcare practice management systems (Medical Director, Best Practice, Genie).
• Manage escalated tickets and ensure timely resolution within SLAs.
• Deploy, configure and maintain servers, workstations, firewalls, applications and network infrastructure.
• Administer Microsoft 365, Azure, Active Directory and Group Policy.
• Configure and troubleshoot routers, switches, VPNs and wireless networks.
• Assist with infrastructure upgrades, cloud migrations and project implementations.
• Maintain accurate technical documentation and client environment records.
• Provide onsite technical support and professional services to clients.
• Mentor junior technicians and provide guidance on complex issues.
• Identify opportunities to improve infrastructure, processes and service delivery.

Connaissances

MSP experience

Healthcare systems

Level 3 support

Networking

Active Directory

Azure

Windows Server

VMware

Outils

Windows Server

Azure

Active Directory

Microsoft 365

VMware

Hyper-V

Fortinet

Cisco

Description du poste

Pathfinder Recruitment seeks an experienced Systems Engineer for their Norwest team, focusing on healthcare MSP environments. You’ll own escalated issues, guide junior staff and deliver secure, resilient IT infrastructure for healthcare clients.

The role covers servers, networking, cloud platforms, and security with onsite client support and a strong emphasis on healthcare practice management systems such as Medical Director, Best Practice and Genie.