Senior MSP Technical Lead & Systems Engineer

Macarthur Managed IT; Sydney; Hybrid; AUD 125,000 - 145,000; Full time

Benefits offered by this job

Salary $125,000–$145,000 plus super

Company laptop and mobile

Travel to client sites reimbursed

Training and professional development

Hybrid office & remote work

Job summary

Macarthur Managed IT seeks a Senior Systems Engineer / MSP Technical Lead to own complex incidents, projects and service delivery across Microsoft 365, Intune, Azure, Windows Server, networking and security. You will mentor team members and coordinate day-to-day MSP operations.

The role starts with onboarding in Narellan, then transitions to primarily remote work with occasional client visits; Macarthur region candidates are preferred.

Qualifications

• Broad MSP/enterprise IT experience managing business IT environments.
• Strong Microsoft 365 administration and troubleshooting capability.
• Practical experience with Microsoft Intune, Entra ID and endpoint management.
• Strong Windows Server, Active Directory, DNS and DHCP knowledge.
• Sound networking knowledge including routing, VLANs, VPNs, firewalls and wireless networks.
• Experience taking ownership of infrastructure, cloud or migration projects.
• Working knowledge of modern cybersecurity controls and practices.
• Scripting or automation experience, preferably using PowerShell.
• Strong analytical and troubleshooting ability across multiple technology layers.
• Ability to explain technical issues clearly to technical and non-technical people.
• Ability to manage competing priorities without losing ownership of work.
• Willingness to mentor colleagues and contribute to operational improvements.
• Current Australian driver licence and ability to attend client sites when required.
• Australian working rights.

Responsibilities

• Own and resolve complex technical incidents through to completion.
• Act as a senior escalation point for other team members and clients.
• Design and deliver Microsoft 365, Intune, Azure, server, network and cybersecurity solutions.
• Scope, plan and deliver infrastructure, cloud and migration projects.
• Administer Microsoft 365, Entra ID, Intune, Exchange Online, SharePoint and related services.
• Support Windows Server, Active Directory, Group Policy, DNS, DHCP and virtualised environments.
• Configure and troubleshoot firewalls, routing, switching, VLANs, wireless networks and VPNs.
• Identify security risks and implement practical improvements across client environments.
• Use PowerShell and other tools to automate repetitive work and improve consistency.
• Investigate recurring problems and implement lasting solutions.
• Develop technical standards, procedures and supporting documentation.
• Mentor other team members and assist with difficult escalations.
• Communicate clearly with clients, vendors and non-technical stakeholders.
• Help coordinate technical priorities, project work and service delivery.
• Attend client sites when required.

Skills

Microsoft 365 administration

Azure

Intune

Entra ID

Windows Server

Networking

Cybersecurity

Automation/PowerShell

Tools

PowerShell

Azure

Intune

Entra ID

SharePoint

Job description

Macarthur Managed IT seeks a Senior Systems Engineer / MSP Technical Lead to own complex incidents, projects and service delivery across Microsoft 365, Intune, Azure, Windows Server, networking and security. You will mentor team members and coordinate day-to-day MSP operations.

The role starts with onboarding in Narellan, then transitions to primarily remote work with occasional client visits; Macarthur region candidates are preferred.