Senior Systems Engineer

Ricoh Australia Pty Ltd; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Paid Parental Leave

Purchased Leave Scheme

RedErecognition program

Free income protection cover

Wellness program

Novated leasing

Job summary

Ricoh Australia Pty Ltd is seeking a Senior Systems Engineer to join our Microsoft Cloud & Managed Services team. In this hands-on role, you will blend Level 3 technical expertise, project delivery, and technical leadership to support a diverse portfolio of managed services customers across cloud, infrastructure, security, and modern workplace technologies.

You will act as the senior escalation point, manage Microsoft 365, Azure, Intune, Entra ID, and endpoint environments, and lead projects

Qualifications

• 8+ years' experience in systems, infrastructure, or cloud engineering.
• Strong MSP or managed services background.
• Proven Level 3 troubleshooting and escalation experience.
• Deep Microsoft tech expertise across Azure, M365, Intune, Entra ID, Windows.
• Experience delivering cloud, migration, and modern workplace projects.
• Strong customer engagement and stakeholder management.
• PowerShell and automation capability.
• Microsoft Azure Administrator Associate and Endpoint Administrator Associate certs or equivalent.

Responsibilities

• Act as the senior escalation point for complex technical incidents and critical customer issues.
• Manage and optimise Microsoft 365, Azure, Intune, Entra ID, and endpoint environments.
• Lead infrastructure, cloud, and modern workplace projects from design through to implementation.
• Drive security improvements, including Essential Eight uplift, privileged access management, and incident response.
• Develop operational standards, automation, and best-practice technical solutions.
• Build trusted relationships with customers and provide practical, business-focused advice.

Skills

Cloud engineering

MSP experience

Level 3 troubleshooting

PowerShell

Automation

Stakeholder management

Customer engagement

Microsoft certifications

Tools

PowerShell

Job description

Who Are we?

As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digitalinfrastructuresolutions.

At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.

Is this the role for you?

Senior Systems Engineer | Microsoft Cloud & Managed Services

In this hands-on role, you’ll combine Level 3 technical expertise, project delivery, and technical leadership to support a diverse portfolio of managed services customers across cloud, infrastructure, security, and modern workplace technologies.

Your Role

• Act as the senior escalation point for complex technical incidents and critical customer issues.
• Manage and optimise Microsoft 365, Azure, Intune, Entra ID, and endpoint environments.
• Lead infrastructure, cloud, and modern workplace projects from design through to implementation.
• Drive security improvements, including Essential Eight uplift, privileged access management, and incident response.
• Develop operational standards, automation, and best-practice technical solutions.
• Build trusted relationships with customers and provide practical, business-focused advice.

To be successful in this role:

What We’re Looking For:

You’ll be an experienced engineer who enjoys balancing operational support, technical leadership, and project delivery.

• 8+ years’ experience in systems, infrastructure, or cloud engineering.
• Strong MSP or managed services experience supporting multiple customer environments.
• Proven Level 3 troubleshooting and escalation experience.
• Deep Microsoft technology expertise across Azure, Microsoft 365, Intune, Entra ID, and Windows infrastructure.
• Experience delivering cloud, migration, and modern workplace projects.
• Strong customer engagement and stakeholder management skills.
• PowerShell and automation capability.
• Microsoft certifications such as Azure Administrator Associate and Endpoint Administrator Associate (or equivalent experience).

If you’re passionate about Microsoft technologies, enjoy solving complex challenges, and want to play a key role in delivering exceptional customer outcomes, we’d love to hear from you.

What we give back to you?

At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:

• Paid Parental Leave
• Purchased Leave Scheme
• Participationin our RedErecognition program
• Free income protection cover
• Wellness program
• Novated leasing

Employment Type

Permanent