Senior Student Education Advisor — Complex Case & Compliance

Professional; Canberra; On-site; AUD 101,000 - 116,000; Full time

Job summary

Australian National University (ANU) is seeking a Senior Student Education Advisor to provide senior specialist advice and manage complex student administration matters across the student lifecycle. The role requires independent handling of escalated cases, including enrolment, progression, assessment, and ESOS regulatory considerations.

You will work with Colleges, Schools and central units to ensure timely, student-centred outcomes, contributing to quality assurance and continuous improvement

Responsibilities

• Provide senior specialist student administration, complex case management, academic and policy advice, and compliance support within a collaborative, high-volume student environment, supporting consistent and high-quality outcomes across the student lifecycle.
• Manage complex, sensitive and escalated student matters, exercising sound judgement and applying University policy, procedure and regulatory requirements to develop appropriate, defensible and student-centred outcomes.
• Build strong working relationships with academic leaders, Colleges, Schools and central University teams, providing specialist advice, supporting colleagues and contributing to quality assurance, continuous improvement and the effective delivery of the University's student administration model.
• The Senior Student Education Advisor plays a key role in providing specialist advice and managing complex student administration matters across the student lifecycle, including enrolment and progression, assessment and examination processes, Extenuating Circumstances Applications, deferred examinations, late withdrawals, program and course changes, academic progress and other complex student administration matters.

Job description

Australian National University (ANU) is seeking a Senior Student Education Advisor to provide senior specialist advice and manage complex student administration matters across the student lifecycle. The role requires independent handling of escalated cases, including enrolment, progression, assessment, and ESOS regulatory considerations.

You will work with Colleges, Schools and central units to ensure timely, student-centred outcomes, contributing to quality assurance and continuous improvement