Senior Student Education & Compliance Advisor

Australian National University; Canberra; On-site; AUD 101,000 - 116,000; Full time

Job summary

Australian National University in Canberra is seeking a Senior Student Education Advisor to provide expert guidance on student progression, assessment, and regulatory compliance across the student lifecycle. The role entails managing complex, sensitive cases and advising academic and professional staff to ensure timely, student-centred outcomes.

The position sits in Student Education Support within SEEM, offering senior operational leadership, quality assurance, and opportunities to drive

Qualifications

• Senior specialist student administration, complex case management, academic and policy advice, and compliance support.
• Manage complex, sensitive and escalated student matters with policy and regulatory requirements.
• Build relationships with Colleges, Schools and central teams to support quality assurance.

Responsibilities

• Provide senior specialist student administration, complex case management, academic and policy advice, and compliance support within a collaborative, high-volume student environment.
• Manage complex, sensitive and escalated student matters, exercising sound judgement and applying University policy and regulatory requirements.
• Build strong working relationships with academic leaders, Colleges, Schools and central University teams, providing specialist advice and contributing to quality assurance.
• Provide authoritative and practical advice to students, academic staff and colleagues on enrolment, progression, assessments, and other complex student administration matters.
• Support compliance with ESOS requirements and processes related to awards and graduation.

Job description

Australian National University in Canberra is seeking a Senior Student Education Advisor to provide expert guidance on student progression, assessment, and regulatory compliance across the student lifecycle. The role entails managing complex, sensitive cases and advising academic and professional staff to ensure timely, student-centred outcomes.

The position sits in Student Education Support within SEEM, offering senior operational leadership, quality assurance, and opportunities to drive