Senior Student Education Advisor

Australian National University; Canberra; On-site; AUD 101,000 - 116,000; Full time

Job summary

Australian National University in Canberra is seeking a Senior Student Education Advisor to provide expert guidance on student progression, assessment, and regulatory compliance across the student lifecycle. The role entails managing complex, sensitive cases and advising academic and professional staff to ensure timely, student-centred outcomes.

The position sits in Student Education Support within SEEM, offering senior operational leadership, quality assurance, and opportunities to drive

Qualifications

• Senior specialist student administration, complex case management, academic and policy advice, and compliance support.
• Manage complex, sensitive and escalated student matters with policy and regulatory requirements.
• Build relationships with Colleges, Schools and central teams to support quality assurance.

Responsibilities

• Provide senior specialist student administration, complex case management, academic and policy advice, and compliance support within a collaborative, high-volume student environment.
• Manage complex, sensitive and escalated student matters, exercising sound judgement and applying University policy and regulatory requirements.
• Build strong working relationships with academic leaders, Colleges, Schools and central University teams, providing specialist advice and contributing to quality assurance.
• Provide authoritative and practical advice to students, academic staff and colleagues on enrolment, progression, assessments, and other complex student administration matters.
• Support compliance with ESOS requirements and processes related to awards and graduation.

Job description

Classification: ANU Officer 6/7 (Administration)
Salary package: $100,847 – $116,083 per annum plus 17% superannuation
Term: Full time, Continuing

In 1946, ANU was founded to help rebuild a changing world. We’re still at it, 80 years later. For generations, our people have turned curiosity into ideas that have shaped Australia and our region. Learn more about ANU, our history and the community that has shaped us: ANU at 80

• Provide senior specialist student administration, complex case management, academic and policy advice, and compliance support within a collaborative, high-volume student environment, supporting consistent and high-quality outcomes across the student lifecycle.
• Manage complex, sensitive and escalated student matters, exercising sound judgement and applying University policy, procedure and regulatory requirements to develop appropriate, defensible and student-centred outcomes.
• Build strong working relationships with academic leaders, Colleges, Schools and central University teams, providing specialist advice, supporting colleagues and contributing to quality assurance, continuous improvement and the effective delivery of the University’s student administration model.

Position overview

The Student Education Support team contributes to the University’s strategic objective to provide an excellent educational experience for its students through the delivery of accessible, consistent and high-quality administrative support throughout the student lifecycle.

The Senior Student Education Advisor plays a key role in providing specialist advice and managing complex student administration matters across the student lifecycle. Working within Student Education Support, the position provides senior operational expertise across student progression, assessment, compliance and other complex student education matters.

Working under broad direction, the position independently manages complex, sensitive and escalated student cases requiring the interpretation and application of University policy, procedure and regulatory requirements. The role exercises judgement in determining appropriate administrative pathways and works closely with academic and professional staff across Colleges, Schools and central University areas to resolve matters and achieve timely, consistent, and student-centred outcomes.

The role provides senior specialist advice to students, academic staff and professional colleagues on matters including enrolment and progression, assessment and examination processes, Extenuating Circumstances Applications, deferred examinations, late withdrawals, program and course changes, academic progress and other complex student administration matters. The position also supports compliance with relevant University policies and regulatory frameworks, including ESOS requirements, and contributes to processes associated with student eligibility for awards and graduation.

The Senior Student Education Advisor acts as an escalation point for complex matters and provides guidance and specialist support to other members of Student Education Support. The position contributes to quality assurance and consistency in the application of policy and procedure, identifies emerging or systemic issues, and supports the development and continuous improvement of student administration processes, guidance and practices.

The successful candidate will bring substantial experience working in a complex administrative environment and demonstrated ability to independently manage sensitive and complex matters requiring judgement, analysis and interpretation of policy and procedure. You will have strong organisational and analytical skills, with the ability to manage competing priorities and high volumes of work while maintaining accuracy and sound decision-making.

You will have demonstrated ability to provide authoritative and practical advice, resolve complex issues and communicate decisions clearly and sensitively. Strong interpersonal and stakeholder-management skills are essential, together with the ability to build effective relationships with senior academic and professional staff and work collaboratively across organisational boundaries.

You will also demonstrate the capacity to support and guide colleagues, contribute to quality assurance and continuous improvement, and identify opportunities to strengthen the consistency and effectiveness of student administration practices. Strong digital literacy and a commitment to equity, diversity and inclusion are essential. Experience in higher education or complex student administration will be highly regarded.

Student Education Support sits within Student Engagement and Education Management (SEEM) and provides specialist administrative support to students and academic staff across a broad range of programs and student matters. The team plays a critical role in supporting students throughout their academic journey, from enrolment and progression through to completion and graduation, while ensuring the consistent application of University policy and compliance with relevant regulatory requirements.

For further information please contact Alannah MacLeod, Deputy Manager, Student Education Support E: [e-mail]

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on [e-mail].

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion