Student Education Advisor

Bright Horizons Family Solutions; Canberra; On-site; AUD 89,000 - 98,000; Full time

Job summary

Australian National University (ANU) is seeking a Student Education Advisor within the Student Education Support team to deliver high-quality, student-centred administrative support across enrolment, progression, compliance, assessment and other matters.

The role involves handling enquiries and cases, liaising with Colleges and Schools, and applying policy to achieve positive outcomes for students, with a focus on equity, diversity and inclusion and regulatory compliance including ESOS

Qualifications

• Experience in a complex administrative environment with strong organisational skills.
• Ability to provide accurate advice in line with policy and regulatory frameworks.

Responsibilities

• Provide specialist student administration, academic advice and compliance support within a collaborative, high-volume student services environment, working as part of a large and diverse team to deliver responsive, high-quality support across the student lifecycle.
• Manage a diverse range of student enquiries and complex cases, applying University policy and regulatory requirements to provide accurate advice, resolve issues and achieve positive outcomes for students.
• Build strong working relationships across the University and contribute to a proactive, student-centred team culture, supporting continuous improvement and the effective delivery of student administration services.

Job description

Classification: ANU Officer 5 (Administration)
Salary package: $89,760 - $97,918 per annum plus 17% superannuation
Term: 2x Full time, Continuing

In 1946, ANU was founded to help rebuild a changing world. We’re still at it, 80 years later. For generations, our people have turned curiosity into ideas that have shaped Australia and our region. Learn more about ANU, our history and the community that has shaped us: ANU at 80

• Provide specialist student administration, academic advice and compliance support within a collaborative, high-volume student services environment, working as part of a large and diverse team to deliver responsive, high-quality support across the student lifecycle.
• Manage a diverse range of student enquiries and complex cases, applying University policy and regulatory requirements to provide accurate advice, resolve issues and achieve positive outcomes for students.
• Build strong working relationships across the University and contribute to a proactive, student-centred team culture, supporting continuous improvement and the effective delivery of student administration services.

Position overview

The Student Education Support team contributes to the University's strategic objective to provide an excellent educational experience for its students through delivery of accessible and supportive administrative functions throughout the student lifecycle.

The Student Education Advisor plays a key role in delivering high-quality, student-centred administrative support across the student lifecycle. Working within Student Education Support, the position provides advice and assistance across enrolment, progression, compliance, assessment and other student administration matters.

Working under broad direction, the position manages a range of student enquiries and cases, providing accurate and timely advice and liaising with Colleges, Schools and other University areas to resolve matters and achieve positive outcomes for students.

The role provides specialist advice to students and academic staff on matters including enrolment and progression, assessment and examination processes, Extenuating Circumstances Applications, deferred examinations, late withdrawals, program and course changes, and other complex student administration matters. The position also supports compliance with relevant University policies and regulatory frameworks, including ESOS requirements, and undertakes processes to determine student eligibility for awards and graduation.

The successful candidate will bring demonstrated experience working in a complex administrative environment, with strong organisational skills and the ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail. You will have the ability to provide accurate advice in line with policy and regulatory frameworks, resolve complex issues and deliver high-quality, student-centred service.

You will be an effective communicator with well-developed interpersonal skills and the ability to work collaboratively with academic and professional staff while also operating independently. A proactive approach to continuous improvement, strong digital literacy and a commitment to equity, diversity and inclusion are essential. Experience in higher education or student administration will be highly regarded.

Student Education Support sits within Student Engagement and Education Management (SEEM) and provides expert administrative support to students and academic staff across a range of programs. The team plays a critical role in supporting students throughout their academic journey, from enrolment and progression through to completion and graduation, while maintaining compliance with University policies and regulatory requirements.

For further information please contact, Ellin Hamilton, Deputy Manager Student Education Support E: [e-mail].

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on [e-mail]

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion

Please note: The preferred candidate must have rights to live and work in Australia and will be required to complete mandatory pre-employment declarations and background checks relevant to the role they have applied for, in accordance with the Background Checking Procedure and the National Higher Education Code to Prevent and Respond to Gender-Based Violence.