Student Lifecycle Advisor (Enrolment & Progression)

Bright Horizons Family Solutions; Canberra; On-site; AUD 89,000 - 98,000; Full time

Job summary

Australian National University (ANU) is seeking a Student Education Advisor within the Student Education Support team to deliver high-quality, student-centred administrative support across enrolment, progression, compliance, assessment and other matters.

The role involves handling enquiries and cases, liaising with Colleges and Schools, and applying policy to achieve positive outcomes for students, with a focus on equity, diversity and inclusion and regulatory compliance including ESOS

Qualifications

• Experience in a complex administrative environment with strong organisational skills.
• Ability to provide accurate advice in line with policy and regulatory frameworks.

Responsibilities

• Provide specialist student administration, academic advice and compliance support within a collaborative, high-volume student services environment, working as part of a large and diverse team to deliver responsive, high-quality support across the student lifecycle.
• Manage a diverse range of student enquiries and complex cases, applying University policy and regulatory requirements to provide accurate advice, resolve issues and achieve positive outcomes for students.
• Build strong working relationships across the University and contribute to a proactive, student-centred team culture, supporting continuous improvement and the effective delivery of student administration services.

Job description

Australian National University (ANU) is seeking a Student Education Advisor within the Student Education Support team to deliver high-quality, student-centred administrative support across enrolment, progression, compliance, assessment and other matters.

The role involves handling enquiries and cases, liaising with Colleges and Schools, and applying policy to achieve positive outcomes for students, with a focus on equity, diversity and inclusion and regulatory compliance including ESOS