Manager, Student Education Support

Professional; Canberra; On-site; AUD 142,000 - 148,000; Full time

Job summary

Australian National University (ANU) in Canberra seeks a strategic Manager, Student Education Support to oversee student-related services including enrolment, progression, and degree advice. You will lead a central team, foster a culture of service excellence, and build strong relationships with ANU Colleges to enhance student experience.

The role reports to the SEEM Division within the DVCE portfolio, with a focus on compliant, high-quality services across the student lifecycle.

Qualifications

• Experience leading a central team to shape how student administration services are delivered across a large university.
• Experience guiding student enrolment, progression and student success through service excellence.
• Ability to work with senior stakeholders to improve systems, policy and processes with a focus on compliance across the student lifecycle.

Responsibilities

• Play a key leadership role in a newly established central team, helping shape how student administration services are delivered across the University.
• Lead and develop a high-performing team, driving service excellence that supports student enrolment, progression and overall student success.
• Work with senior stakeholders across ANU to improve systems, policy and processes, ensuring high-quality services and compliance across the student lifecycle.

Skills

Leadership

Stakeholder management

Change management

Policy & compliance

Job description

1d ago , from Australian National University

Classification: ANU Senior Manager 1 (Administration)
Salary package: $141,637 - $148,403 per annum plus 17% superannuation.
Terms: Full time, Continuing

In 1946, ANU was founded to help rebuild a changing world. We’re still at it, 80 years later. For generations, our people have turned curiosity into ideas that have shaped Australia and our region. Learn more about ANU, our history and the community that has shaped us:ANU at 80

• Play a key leadership role in a newly established central team, helping shape how student administration services are delivered across the University.
• Lead and develop a high-performing team, driving service excellence that supports student enrolment, progression and overall student success.
• Work with senior stakeholders across ANU to improve systems, policy and processes, ensuring high-quality services and compliance across the student lifecycle.

Position overview

The Student Engagement and Education Management (SEEM) Division within the Deputy Vice-Chancellor Education (DVCE) portfolio contributes to the University's strategic objective to provide an excellent educational experience for its students through delivery of accessible and supportive administrative functions throughout the student lifecycle.

The Manager, Student Education Support role will be responsible for the broad oversight of student related support services including enrolment and progression; credit; complex degree advice and developing relationships with key stakeholders across the ANU Colleges.

For further information please contact Richard Andrew, Associate Director, Student Education Support at: **************@anu.edu.au

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on ***************@anu.edu.au

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit Diversity, Equity & Inclusion | Services

Please note: The preferred candidate must have rights to live and work in Australia and will be required to complete mandatory pre-employment declarations and background checks relevant to the role they have applied for, in accordance with the Background Checking Procedure and the National Higher Education Code to Prevent and Respond to Gender-Based Violence.