Senior Strategic Change Leader — CRM Training & Engagement

University of Queensland; Brisbane; Hybrid; AUD 150,000 - 185,000; Full time

Job summary

University of Queensland seeks a Senior Manager, Strategic Engagement and Change to lead change initiatives arising from the ACE CRM Program. You will provide strategic guidance, coordinate testing and training, and collaborate with communications, HR and organisational development to deliver practical tools and processes that enable consistent change.

You will manage a high-performing team, engage senior stakeholders, and ensure effective adoption across the UQ community until the end of

Qualifications

• Postgraduate degree or equivalent experience in communications, business management, or related field.
• Substantial experience delivering multifaceted communication and change strategies.

Responsibilities

• Provide high-level, timely advice to the Strategic Program Director and key management stakeholders.
• Lead change management for testing and training activities, including assessing change impacts and monitoring progress.
• Partner with communication, training, HR and organisational development to create multi-channel engagement activities.
• Develop practical change tools, standards, guidelines and business processes for consistent approaches across the ACE CRM Program.
• Ensure change activities are integrated into the broader project plan and work with senior stakeholders to drive adoption.

Skills

Change management

Strategic communication

Stakeholder engagement

Team leadership

Project management

Education

Postgraduate degree in communications or business management

Job description

University of Queensland seeks a Senior Manager, Strategic Engagement and Change to lead change initiatives arising from the ACE CRM Program. You will provide strategic guidance, coordinate testing and training, and collaborate with communications, HR and organisational development to deliver practical tools and processes that enable consistent change.

You will manage a high-performing team, engage senior stakeholders, and ensure effective adoption across the UQ community until the end of