CRM Engagement Platforms Assistant Consultant (Casual)

Queensland University of Technology; Brisbane; Presencial; AUD 68.000 - 71.000; A tiempo parcial

Descripción de la vacante

Queensland University of Technology in Kelvin Grove invites applications for an Assistant Consultant – Engagement Platforms (CRM). This casual role supports CRM operations, incident resolution, and continuous improvement within the Digital Business Solutions division, reporting to the Team Lead, Digital Engagement Platforms.

The position sits in the Student and Stakeholder Engagement portfolio, joining a team focused on enhancing CRM services and knowledge management for staff and students.

Formación

• Demonstrated ability to analyse information and interpret data to support decision making.
• Experience with testing, validation or QA activities following documented processes.
• Exposure to large data sets and communicating results to stakeholders.

Responsabilidades

• Support day-to-day CRM operations and contribute to continuous improvement.
• Triage, investigate, test and resolve incidents, enhancements and requests.
• Assist teams with operational planning and knowledge management activities.
• Report to the Team Lead, Digital Engagement Platforms and help manage workload.

Conocimientos

Information analysis

Testing & QA

Data interpretation

Attention to detail

Analytical problem solving

Verbal & written communication

Digital literacy

Excel proficiency

Herramientas

Excel

Descripción del empleo

Queensland University of Technology in Kelvin Grove invites applications for an Assistant Consultant – Engagement Platforms (CRM). This casual role supports CRM operations, incident resolution, and continuous improvement within the Digital Business Solutions division, reporting to the Team Lead, Digital Engagement Platforms.

The position sits in the Student and Stakeholder Engagement portfolio, joining a team focused on enhancing CRM services and knowledge management for staff and students.