Senior Store Leader - Customer Experience & Operations

Melton East Warehouse; Melton; On-site; AUD 63,000 - 68,000; Full time

Benefits offered by this job

Team discount

OnePass membership

Exclusive benefits

Parental leave

Festive gifts

Cafe discounts

Career growth

Travel opportunities

Job summary

Bunnings is seeking a Senior Supervisor to lead store operations, ensuring safety, stock availability and a great customer experience. You’ll partner with the leadership team to drive day-to-day performance and guest satisfaction while developing your leadership skills.

This full-time role offers morning, day and evening shifts across a seven-day roster, with a competitive adult pay rate of $31.93 per hour. Join us to build your career while delivering outstanding service.

Qualifications

• Experience in a retail or customer-facing leadership or supervisory role.
• Strong communication and teamwork skills.
• Availability to work across a rotating roster, including opening and closing shifts.
• Ability to make decisions and solve problems in a practical way.

Responsibilities

• Lead front of store, creating a welcoming, safe and well-presented environment.
• Open/close store and provide site leadership as required.
• Coach and guide team members on the shop floor to deliver knowledgeable service.
• Manage stock flow and replenishment to keep shelves well stocked.
• Promote safety culture and support team wellbeing.
• Resolve customer queries effectively to build trust and loyalty.
• Look for better ways of working and support rollout of new tools/processes.
• Onboard and develop team members for growth and confidence.

Skills

Retail leadership

Customer service

Communication

Team supervision

Job description

Bunnings is seeking a Senior Supervisor to lead store operations, ensuring safety, stock availability and a great customer experience. You’ll partner with the leadership team to drive day-to-day performance and guest satisfaction while developing your leadership skills.

This full-time role offers morning, day and evening shifts across a seven-day roster, with a competitive adult pay rate of $31.93 per hour. Join us to build your career while delivering outstanding service.