Senior Retail Supervisor: Lead Store Ops & Team

Bunnings Group; Sydney; On-site; AUD 37,000 - 52,000; Full time

Benefits offered by this job

Team discount

OnePass membership

12 weeks parental leave

Annual festive gifts

Discounted food and drinks at Bunnings

Job summary

Bunnings Group is seeking a Senior Supervisor to lead store operations, ensuring safety, stock readiness, and a welcoming customer experience. You’ll partner with the leadership team to bring the store to life and coach team members for excellent service.

This is a full-time role with flexibility across morning, day and evening shifts across seven days, focused on delivering great customer experiences and driving continuous improvement in store performance.

Qualifications

• Experience in a retail or customer-facing leadership role.
• Strong communication and teamwork skills.
• Focus on safety and creating a positive environment for team members and customers.

Responsibilities

• Lead from the front to deliver a safe, welcoming store environment and a great customer experience.
• Support day-to-day store operations, including opening and closing and site leadership when required.
• Coach and develop team members for confident, knowledgeable service on the shop floor.
• Plan workforce and stock flow to ensure smooth replenishment and coverage.
• Promote a strong safety culture and well-being of the team.
• Resolve customer queries in a practical, helpful way to build trust and loyalty.
• Assist rollout of new tools or processes to improve efficiency.
• Onboard and develop team members for growth and confidence on the job.

Skills

Retail leadership

Customer service

Team coaching

Safety compliance

Stock management

Communication

Decision making

Job description

Bunnings Group is seeking a Senior Supervisor to lead store operations, ensuring safety, stock readiness, and a welcoming customer experience. You’ll partner with the leadership team to bring the store to life and coach team members for excellent service.

This is a full-time role with flexibility across morning, day and evening shifts across seven days, focused on delivering great customer experiences and driving continuous improvement in store performance.