Senior SME Advisor, Student Support Systems Transformation

University of Queensland; Australia; On-site; AUD 120,000 - 135,000; Full time

Job summary

University of Queensland is seeking a proactive specialist to join the Case and Appointments Management System project within Student Support and Wellbeing Services. You will contribute to planning, design, testing, and deployment of a new solution, ensuring operational requirements are understood and adopted.

The role requires strong communication, stakeholder management, and analytical skills, with a focus on data migration, training, and post-implementation support.

Qualifications

• Strong working knowledge of Student Support and Wellbeing Services, including its business processes, service delivery models and operational requirements.
• Postgraduate qualifications, or progress towards postgraduate qualifications, in business, project management or a related field, or an equivalent combination of qualifications and relevant workplace experience.
• Experience contributing to projects, business improvement initiatives or organisational change programs within a large and complex organisation.
• Experience in business process mapping, requirements gathering and system configuration, user acceptance testing, data migration or business readiness activities.

Responsibilities

• Represent Student Support and Wellbeing Services throughout project planning, market engagement, solution design, configuration and deployment, coordinating stakeholder input and supporting informed decision-making.
• Contribute to process mapping, requirements development and future-state solution design through workshops, interviews, reviews and collaboration with business analysts and SMEs.
• Support data migration, controls, end-to-end testing, business readiness, training, transition, go-live and post-implementation business support activities.
• Drive system adoption, ongoing configuration maintenance and continuous improvement to strengthen operational efficiency, service quality and user experiences.

Skills

Stakeholder engagement

Project coordination

Business analysis

Education

Postgraduate qualifications or progress towards

Job description

University of Queensland is seeking a proactive specialist to join the Case and Appointments Management System project within Student Support and Wellbeing Services. You will contribute to planning, design, testing, and deployment of a new solution, ensuring operational requirements are understood and adopted.

The role requires strong communication, stakeholder management, and analytical skills, with a focus on data migration, training, and post-implementation support.